Facilio Service Requests API
Service requests capture facility issues reported by occupants, tenants, or staff. They typically flow through triage, assignment, and resolution — and can be converted into work orders when maintenance action is needed.
OpenAPI Specification
openapi: 3.0.3
info:
title: Facilio REST Assets Service Requests API
version: 5.0.0
description: "The Facilio REST API gives you programmatic access to Facilio's Connected CMMS — the unified platform for managing property operations at portfolio scale.\n\nBuild integrations that connect Facilio with your ERP, accounting systems, BMS, IoT platforms, and other business tools. Automate work order creation from external triggers, synchronize asset data across systems, push tenant and vendor records from your CRM, or pull maintenance data into your reporting dashboards.\n\n**What you can do with this API:**\n- **Work Orders & Service Requests** — Create, assign, track, and close maintenance tasks programmatically\n- **Assets** — Manage your equipment registry, track asset lifecycle, and sync with external asset management systems\n- **Portfolio (Sites, Buildings, Floors, Spaces)** — Maintain your facility hierarchy and space data\n- **People (Tenants, Vendors, Clients)** — Synchronize contacts and stakeholder records\n- **Inventory (Item Types, Tool Types, Items & Tools, Services, Storerooms)** — Master data, per-storeroom item/tool balances (read), per-bin quantities by item or tool record, quantity adjustments, and warehouse locations\n- **Procurement (Quotes, Purchase Requests, Purchase Orders, Receivable receiving, Invoices)** — Procurement with line items; receive against a PO via receivable APIs\n- **Credit Notes (Vendor Credits, Client Credits)** — Manage credit notes for refunds and transaction adjustments with line items\n- **Inventory Requests** — Track material requisitions from work orders to storerooms\n- **Custom Modules** — Manage your organization's custom modules — record types you define for the data and workflows that are specific to your business\n- **Schema Discovery** — List all accessible modules and inspect field schemas (name, type, required, readOnly, lookup target) via `GET /modules` and `GET /{moduleName}/metadata`\n- **Attachments & Comments** — Attach documents, photos, and notes to work orders and service requests\n- **Picklists** — Discover available values for status, priority, category, and other configurable fields\n\nThe API follows REST conventions with JSON request/response bodies, standard HTTP methods (GET, POST, PATCH, DELETE), and consistent error handling across all endpoints.\n\n## Base URL\n\n```\nhttps://{region}.facilioapis.com/{app_name}/api/v5\n```\n\n| Variable | Description | Values |\n|----------|-------------|--------|\n| `region` | Your deployment region | `us`, `au`, `ae`, `uk`, `us-azure`, `sa` |\n| `app_name` | `maintenance` for API Key auth, `developer` for OAuth2 auth | `maintenance`, `developer` |\n\n## Authentication\n\nAll API requests must be authenticated using one of the following methods:\n\n### API Key (Personal Access Token)\nGenerate an API key from your Facilio account settings and pass it in the `x-api-key` header.\nThe key inherits the permissions of the user who created it.\n\n```\nx-api-key: your-api-key-here\n```\n\n### OAuth2\nFor developer app integrations. Supports **authorization_code** and **password** grant types.\n\n| Endpoint | URL |\n|----------|-----|\n| Authorize | `https://{region}.facilioapis.com/identity/oauth2/authorize` |\n| Token | `https://{region}.facilioapis.com/identity/oauth2/token` |\n| Refresh | `https://{region}.facilioapis.com/identity/oauth2/token` (with `grant_type=refresh_token`) |\n| Revoke | `https://{region}.facilioapis.com/identity/oauth2/revoke` |\n\nPass the access token as:\n```\nAuthorization: Bearer oauth2 <access_token>\n```\n\n---\n\n## List Operations\n\nAll list endpoints (`GET /{module}`) support these query parameters:\n\n| Parameter | Type | Default | Description |\n|-----------|------|---------|-------------|\n| `page` | integer | 1 | Page number (1-based) |\n| `pageSize` | integer | 50 | Number of records per page. Maximum is 200. |\n| `select` | string | — | Comma-separated field names to include in the response. If omitted, module default fields are returned. |\n| `expand` | string | — | Comma-separated lookup field names to expand with full details (max 5). By default, lookup fields return only `{id}`. |\n| `search` | string | — | Free-text search on the module's primary field (e.g. subject for work orders, name for assets). |\n| `sortBy` | string | — | Field name to sort by. Only sortable fields are accepted (see each module's documentation). |\n| `sortOrder` | string | `desc` | Sort direction: `asc` (ascending) or `desc` (descending). |\n| `count` | boolean | false | When `true`, the response includes a `count` field with the total number of matching records. |\n| `view` | string | — | Name of a saved view. Applies the view's columns, filters, and sort order. |\n| `changed` | string | — | UTC timestamp for delta sync (format: `yyyy-MM-dd'T'HH:mm:ss'Z'`). Returns records created or modified after this time. |\n\n---\n\n## Filtering\n\nApply filters by adding query parameters to any list endpoint. Filters are combined with AND logic.\n\n**Exact match:**\n```\nGET /workorder?status=Submitted&priority=High\n```\n\n**Operator match:**\n```\nGET /workorder?subject(contains)=HVAC&createdTime(after)=2026-01-01T00:00:00Z\n```\n\n### Operators by Field Type\n\n| Field Type | Example Fields | Operators | Value Format |\n|------------|----------------|-----------|--------------|\n| String | subject, name, description | `is`, `isn_t`, `contains`, `doesn_t_contain`, `starts_with`, `ends_with` | Text string |\n| Number | serialNumber, area, noOfTasks | `equals`, `not_equals`, `greater_than`, `less_than`, `greater_than_equal`, `less_than_equal`, `between` | Number (for `between`: two comma-separated values) |\n| Date/DateTime | createdTime, dueDate, scheduledStart | `is`, `isn_t`, `before`, `after`, `between`, `today`, `yesterday`, `current_week`, `last_week`, `current_month`, `last_month` | UTC `yyyy-MM-dd'T'HH:mm:ss'Z'` (value-less operators like `today` need no value) |\n| Boolean | highRisk, decommission | `equals`, `is` | `true` or `false` |\n| Lookup | resource, site, assignedTo, createdBy | `is`, `isn_t` | Record ID (integer) |\n| Picklist | status, priority, category, type | `is`, `isn_t` | Display name string (e.g. `Submitted`) or ID |\n| Enum | sourceType, urgency | `is`, `isn_t` | Display name string or index |\n| All types | Any field | `is_empty`, `is_not_empty` | No value needed |\n\n**Multiple values (OR within a field):**\n```\nGET /workorder?priority=High,Medium\n```\n\n---\n\n## Delta Sync\n\nFor incremental data synchronization, use the `changed` parameter to fetch only records that have been created or modified since your last sync:\n\n```\nGET /workorder?changed=2026-02-01T00:00:00Z\n```\n\nThis checks both the created time and modified time of each record (OR condition), so you get both new and updated records. You can combine `changed` with other filters.\n\n---\n\n## Custom Fields\n\nCustom fields are user-defined fields added via Facilio setup. They follow the naming pattern `{field_name}_{module}` (e.g. `po_reference_workorder`, `client_type_site`, `warranty_info_asset`).\n\n| Operation | Behavior |\n|-----------|----------|\n| **Single record GET** | Custom fields are automatically included in the response |\n| **List GET** | Custom fields are excluded by default. Use `?select=subject,po_reference_workorder` to include specific ones |\n| **Create / Update** | Pass custom fields in the request body alongside system fields |\n| **Filtering** | Custom fields can be used as filter parameters |\n| **Sorting** | Custom fields of primitive types (string, number, date) can be used with `sortBy` |\n\n> **Note:** Large text (BIG_STRING) custom fields are always excluded from list responses to prevent excessive memory usage. They are only available on single record GET.\n\n**Example — Create a work order with custom fields:**\n```json\n{\n \"data\": {\n \"subject\": \"HVAC Repair\",\n \"siteId\": 10,\n \"po_reference_workorder\": \"PO-2026-001\",\n \"cost_estimate_workorder\": 1500.00\n }\n}\n```\n\n---\n\n## Lookup fields in responses\n\nA **lookup** links your record to another record or to a controlled list (site, assignee, tenant, status, and so on). The JSON shape depends on which endpoint you call.\n\n### Lists (`GET /{module}`)\n\nBy default, each lookup is compact: `{ \"id\": <number> }`.\n\nTo load more detail on specific lookups, use `?expand=` with a comma-separated list of **lookup field names** (maximum **5** fields).\n\n### Single record, create, and update\n\nOn **GET** by id, **POST** create, and **PATCH** update, lookups that appear in the response are usually **expanded** into a small object instead of only an id.\n\nWhat you get is decided by **what the field points to**:\n\n- **Standard business records** in this API (for example site, tenant, asset, work order): the fields that module normally exposes, **including custom fields** you added on that target record. If the expanded object itself contains another lookup, that inner lookup stays compact: `{ \"id\" }` only.\n- **People and shared reference data** (for example `users`, `people`, `location`, `resource`): a **short, fixed list** of fields the API publishes — e.g. users typically include `id`, `name`, `email`, and `phone` when present. Internal database columns are not returned.\n- **Your org’s custom module** as the target: that module’s usual fields **plus** its custom fields.\n- **Any other target** not covered above: **`id`** and **`name`** only.\n\nSome fields behave as **picklists** (status, priority, category, type, …). They often return a **single text or id value** (e.g. `\"Submitted\"`) instead of a nested object. Check `GET /{moduleName}/metadata` for the field’s `dataType` and picklist details.\n\nProperties that are null are omitted from the JSON body.\n\n---\n\n## Response Format\n\n**Success — single record:**\n```json\n{\n \"success\": true,\n \"data\": { \"id\": 1, \"subject\": \"WO-1\", \"status\": \"Submitted\" }\n}\n```\n\n**Success — list:**\n```json\n{\n \"success\": true,\n \"data\": [ { \"id\": 1, ... }, { \"id\": 2, ... } ],\n \"pagination\": { \"page\": 1, \"pageSize\": 50 },\n \"count\": 120\n}\n```\n\n**Error:**\n```json\n{\n \"success\": false,\n \"error\": {\n \"code\": \"VALIDATION_ERROR\",\n \"message\": \"A specified field does not exist or is not accessible\"\n }\n}\n```\n\n---\n\n## Error Codes\n\n| Code | HTTP | Description |\n|------|------|-------------|\n| `UNAUTHORIZED` | 401 | Missing or invalid authentication |\n| `FORBIDDEN` | 403 | Insufficient permissions for this operation |\n| `MODULE_NOT_FOUND` | 404 | Module does not exist or is not accessible in this app |\n| `RECORD_NOT_FOUND` | 404 | Record with the given ID was not found |\n| `API_NOT_FOUND` | 404 | The API endpoint does not exist |\n| `VIEW_NOT_FOUND` | 404 | The specified saved view was not found |\n| `PICKLIST_NOT_FOUND` | 404 | The specified picklist field was not found |\n| `VALIDATION_ERROR` | 400 | Request body or parameters failed validation |\n| `INVALID_FIELD` | 400 | A specified field does not exist or is not accessible |\n| `INVALID_FILTER` | 400 | Filter syntax is invalid or operator not supported for field type |\n| `EXPAND_LIMIT_EXCEEDED` | 400 | More than 5 fields specified in `expand` parameter |\n| `METHOD_NOT_ALLOWED` | 405 | HTTP method not supported for this endpoint |\n| `CREATE_NOT_ALLOWED` | 403 | Create operation is disabled for this module |\n| `UPDATE_NOT_ALLOWED` | 403 | Update operation is disabled for this module |\n| `DELETE_NOT_ALLOWED` | 403 | Delete operation is disabled for this module |\n| `MODULE_NOT_ENABLED` | 403 | Module is not enabled for this organization |\n| `RATE_LIMITED` | 429 | Rate limit exceeded |\n| `INTERNAL_ERROR` | 500 | Unexpected server error |\n\n---\n\n## Rate Limiting\n\n- **Limit:** 100 requests per minute per API key / OAuth2 token\n- **Response:** HTTP 429 Too Many Requests when exceeded\n- **Recommendation:** Implement exponential backoff when receiving 429 responses\n\n---\n\n## HTTP Method Override\n\nSome systems only support POST and GET requests. To use PATCH, or DELETE through a POST request,\ninclude the `X-HTTP-Method-Override` header with the desired method.\n\n```\nPOST /workorder/13\nX-HTTP-Method-Override: PATCH\nContent-Type: application/json\n\n{ \"data\": { \"priority\": \"Low\" } }\n```\n\nThis is equivalent to `PATCH /workorder/13`. Supported override values: `PATCH`, `DELETE`.\nThe override header is only honored on POST requests.\n\n---\n\n## Field Types and Limits\n\n| Field Type | Max Length | Description |\n|------------|-----------|-------------|\n| String | 255 characters | Short text fields (e.g. subject, name, email) |\n| Large Text | 2,000 characters | Medium text fields (e.g. description) |\n| Big String | 32,000 characters | Long text fields (custom large text fields). Excluded from list API responses. |\n| Number | — | Integer or decimal values |\n| Date / DateTime | — | UTC format: `yyyy-MM-dd'T'HH:mm:ss'Z'` |\n| Boolean | — | `true` or `false` |\n| Lookup | — | Reference to another record. Pass the record ID on create/update. Returns `{id}` on list unless `?expand=` is used. On single-record GET (and typical create/update responses), expanded shape follows **Lookup fields in responses** above — not a single fixed `{id, name, email}` for every field. |\n| Picklist | — | Enumerated values (status, priority, category, type). Pass display name string (e.g. `\"High\"`) or numeric ID. |\n| Enum | — | System enum values. Pass display name string or index. |\n\nValues exceeding the maximum length will be rejected with a `VALIDATION_ERROR`.\n\n---\n\n## Additional Notes\n\n- **Skipping Workflows:** By default, workflow rules (automations, notifications, approvals) execute when you create or update a record. To skip them, pass the header `X-Execute-Workflows: false`. This is useful for bulk data imports or migrations where triggering automations is not desired.\n- **Picklist Fields:** Fields like status, priority, category, and type accept and return display name strings (e.g. `\"Submitted\"`, `\"High\"`, `\"Energy\"`). You can also pass the numeric ID.\n- **Lookup Fields:** On list API, lookup fields return `{id}` only unless `?expand=` is used. On single record GET (and create/update responses), lookups are expanded automatically; the property set depends on the lookup target module — see **Lookup fields in responses**.\n"
contact:
name: Facilio Support
url: https://facilio.com
license:
name: Proprietary
servers:
- url: https://{region}.facilioapis.com/{app_name}/api/v5
variables:
region:
description: Regional deployment
default: us
enum:
- us
- au
- ae
- uk
- us-azure
- sa
app_name:
description: '''maintenance'' for API Key, ''developer'' for OAuth2'
default: maintenance
enum:
- maintenance
- developer
security:
- apiKey: []
- oauth2: []
tags:
- name: Service Requests
description: Service requests capture facility issues reported by occupants, tenants, or staff. They typically flow through triage, assignment, and resolution — and can be converted into work orders when maintenance action is needed.
paths:
/servicerequest:
get:
tags:
- Service Requests
summary: List service requests
description: Returns a paginated list of service requests. Supports filtering, sorting, and field selection.
operationId: listServiceRequests
parameters:
- $ref: '#/components/parameters/page'
- $ref: '#/components/parameters/pageSize'
- $ref: '#/components/parameters/select'
- $ref: '#/components/parameters/expand'
- $ref: '#/components/parameters/search'
- $ref: '#/components/parameters/count'
- $ref: '#/components/parameters/view'
- $ref: '#/components/parameters/changed'
- name: sortBy
in: query
schema:
type: string
enum:
- id
- subject
- dueDate
- responseDueDate
- reportedDate
- actualStartDate
- actualFinishDate
- sysCreatedTime
- sysModifiedTime
- name: sortOrder
in: query
schema:
type: string
enum:
- asc
- desc
default: desc
responses:
'200':
description: Paginated list of service requests
content:
application/json:
example:
success: true
data:
- id: 5
subject: AC not working in Room 204
moduleState: Submitted
urgency: High
requester:
id: 3
sysCreatedTime: '2026-02-10T09:00:00Z'
- id: 6
subject: Broken window in Lobby
moduleState: Assigned
urgency: Medium
sysCreatedTime: '2026-02-11T14:00:00Z'
pagination:
page: 1
pageSize: 50
'401':
$ref: '#/components/responses/Unauthorized'
post:
tags:
- Service Requests
summary: Create a service request
description: Creates a new service request. Requires `subject` and `site`.
operationId: createServiceRequest
requestBody:
required: true
content:
application/json:
schema:
type: object
required:
- data
properties:
data:
$ref: '#/components/schemas/ServiceRequest'
example:
data:
subject: AC not working in Room 204
site: 10
urgency: High
description: Temperature above 30C since morning
requester: 3
responses:
'201':
description: Service request created
content:
application/json:
example:
success: true
data:
id: 7
subject: AC not working in Room 204
moduleState: Submitted
urgency: High
sysCreatedTime: '2026-02-14T10:00:00Z'
message: Record created
'400':
$ref: '#/components/responses/BadRequest'
'401':
$ref: '#/components/responses/Unauthorized'
/servicerequest/{id}:
get:
tags:
- Service Requests
summary: Get a service request
description: Returns a single service request with all fields including custom fields.
operationId: getServiceRequest
parameters:
- $ref: '#/components/parameters/recordId'
- $ref: '#/components/parameters/select'
- $ref: '#/components/parameters/expand'
responses:
'200':
description: Service request details
content:
application/json:
example:
success: true
data:
id: 5
subject: AC not working in Room 204
description: Temperature above 30C since morning
moduleState: Submitted
urgency: High
siteId:
id: 10
name: Headquarters
requester:
id: 3
name: Bob Wilson
email: bob@company.com
assignedTo:
id: 5
name: John Smith
email: john@facilio.com
dueDate: '2026-02-15T17:00:00Z'
sysCreatedTime: '2026-02-10T09:00:00Z'
sysCreatedBy:
id: 3
name: Bob Wilson
email: bob@company.com
'401':
$ref: '#/components/responses/Unauthorized'
'404':
$ref: '#/components/responses/NotFound'
patch:
tags:
- Service Requests
summary: Update a service request
description: Updates an existing service request. Only included fields are changed.
operationId: updateServiceRequest
parameters:
- $ref: '#/components/parameters/recordId'
requestBody:
required: true
content:
application/json:
schema:
type: object
required:
- data
properties:
data:
$ref: '#/components/schemas/ServiceRequest'
example:
data:
urgency: Low
assignedTo: 7
responses:
'200':
description: Service request updated
content:
application/json:
example:
success: true
data:
id: 5
urgency: Low
assignedTo:
id: 7
name: Jane Doe
email: jane@facilio.com
message: Record updated
'400':
$ref: '#/components/responses/BadRequest'
'401':
$ref: '#/components/responses/Unauthorized'
'404':
$ref: '#/components/responses/NotFound'
delete:
tags:
- Service Requests
summary: Delete a service request
description: Permanently deletes a service request.
operationId: deleteServiceRequest
parameters:
- $ref: '#/components/parameters/recordId'
responses:
'200':
description: Service request deleted
content:
application/json:
example:
success: true
message: Record deleted
'401':
$ref: '#/components/responses/Unauthorized'
'404':
$ref: '#/components/responses/NotFound'
/servicerequest/metadata:
get:
tags:
- Service Requests
summary: Get service request field schema
description: Returns the field schema for the servicerequest module, including all declared system fields and any org-specific custom fields with their data type, required/readOnly flags, and lookup targets.
operationId: getServiceRequestMetadata
parameters:
- $ref: '#/components/parameters/includeAllowedValues'
responses:
'200':
description: Field schema retrieved successfully
content:
application/json:
schema:
$ref: '#/components/schemas/ModuleMetaResponse'
'401':
$ref: '#/components/responses/Unauthorized'
'404':
$ref: '#/components/responses/NotFound'
components:
schemas:
ServiceRequest:
type: object
description: 'Service request. Custom fields: `{field_name}_serviceRequest`. On create, `subject` and `site` are required. Send `site` in the body (not `siteId`); responses may still show site under `siteId`.'
required:
- subject
- site
properties:
id:
type: integer
readOnly: true
description: Unique record ID
subject:
type: string
description: Request title (required on create, sortable)
description:
type: string
description: Detailed description
moduleState:
type: string
description: Status — pass `status` value (e.g. 'Submitted', 'Assigned') or numeric ID. Use `GET /picklist/servicerequest/moduleState` for valid values.
requester:
type: integer
description: Requester user ID. Expanded per `users` when returned on GET/create/update.
urgency:
type: string
description: Urgency level — display name or ID
site:
description: Site for this request (required on create). Pass the site id as a number, or an object with `id`.
siteId:
readOnly: true
description: In responses the site is often serialized under this key (lookup expansion). Do not use for create/update; send `site` instead.
resource:
type: integer
description: Asset or space ID
assignedTo:
type: integer
description: Assigned user ID
assignmentGroup:
type: integer
description: Assigned team ID
dueDate:
type: string
format: date-time
description: Due date (sortable)
responseDueDate:
type: string
format: date-time
readOnly: true
description: Response SLA due date (sortable)
reportedDate:
type: string
format: date-time
description: Date reported (sortable)
actualStartDate:
type: string
format: date-time
description: Actual start date (sortable)
actualFinishDate:
type: string
format: date-time
description: Actual finish date (sortable)
sourceType:
type: string
readOnly: true
description: How the request was created
requestType:
type: string
description: Request type
mode:
type: string
description: Request mode
sysCreatedTime:
type: string
format: date-time
readOnly: true
description: Creation timestamp (sortable)
sysCreatedBy:
readOnly: true
description: Created by
allOf:
- $ref: '#/components/schemas/User'
sysModifiedTime:
type: string
format: date-time
readOnly: true
description: Last modified timestamp (sortable)
sysModifiedBy:
readOnly: true
description: Modified by
allOf:
- $ref: '#/components/schemas/User'
additionalProperties:
description: Custom fields
Error:
type: object
description: Error response
properties:
success:
type: boolean
example: false
error:
type: object
properties:
code:
type: string
description: Machine-readable error code
message:
type: string
description: Human-readable error message
ModuleMetaResponse:
type: object
description: Response body for GET /{moduleName}/metadata.
properties:
success:
type: boolean
data:
type: object
properties:
module:
$ref: '#/components/schemas/FacilioModule'
fields:
type: array
description: 'Ordered list of fields for the module.
Standard Facilio modules return built-in fields first, followed by any fields your organization added.
Custom modules return all fields.
'
items:
$ref: '#/components/schemas/FacilioField'
FacilioField:
type: object
description: Schema descriptor for a single field within a module.
properties:
name:
type: string
description: Field name used in API requests and responses (e.g. `subject`, `po_reference_workorder`)
displayName:
type: string
description: Human-readable field label
dataType:
type: string
description: 'Field data type. Common values:
`STRING`, `NUMBER`, `DECIMAL`, `BOOLEAN`,
`DATE`, `DATE_TIME`,
`BIG_STRING` (large text, excluded from list responses),
`LOOKUP` (reference to another record — see `lookupModuleName`),
`MULTI_LOOKUP` (multi-reference — see `lookupModuleName`),
`ENUM`, `SYSTEM_ENUM`, `STRING_SYSTEM_ENUM` (picklist types)
'
example: STRING
required:
type: boolean
description: '`true` if this field must be provided on record creation'
readOnly:
type: boolean
description: '`true` if this field cannot be set or modified via the API (e.g. auto-generated system fields)'
isCustom:
type: boolean
description: '`true` for fields added by your organization; `false` for standard built-in fields'
sortable:
type: boolean
description: '`true` if this field can be used as a `sortBy` value on the list API'
lookupModuleName:
type: string
description: Present only on `LOOKUP` and `MULTI_LOOKUP` fields. The name of the target module (e.g. `site`, `users`, `ticketstatus`).
max_length:
type: integer
description: 'Maximum number of characters accepted by the V5 write API for text-style fields.
Present only when the field''s `dataType` is one of:
`STRING` (255), `LARGE_TEXT` (2000), `BIG_STRING` (32000).
Omitted for all other data types.
'
example: 255
allowed_values:
type: array
description: 'List of acceptable write values for picklist-capable fields. Present **only when the request includes `?includeAllowedValues=true`** AND the field is one of:
`ENUM`, `SYSTEM_ENUM`, `MULTI_ENUM`, `STRING_SYSTEM_ENUM`, or a `LOOKUP` targeting a system picklist module (e.g. `ticketstatus`, `ticketpriority`, `ticketcategory`, `tickettype`).
Each entry uses `{label, value}`; the `value` is the canonical form accepted by create/update payloads.
'
items:
type: object
properties:
label:
type: string
description: Display label as shown in the UI
value:
type: string
description: Canonical value accepted by create/update for this field and filtering
User:
type: object
description: 'Expanded object for lookups to the `users` module.
On list API, user lookups return `{id}` only unless `?expand=` includes that field.
When expanded (single-record GET, create/update responses, or list with `expand`): fixed set `id`, `name`, `email`, `phone` (see **Lookup fields in responses**).
'
properties:
id:
type: integer
format: int64
description: User ID
name:
type: string
description: User's full name
email:
type: string
description: User's email address
phone:
type: string
description: Phone number when present
FacilioModule:
type: object
description: A single entry in the module catalogue returned by GET /modules.
properties:
name:
type: string
description: Module name used in all API paths (e.g. `workorder`, `custom_employees`)
displayName:
type: string
description: Human-readable module label (e.g. `Work Orders`, `Employees`)
description:
type: string
description: Module description as configured in Facilio Setup. Omitted when blank.
isCustom:
type: boolean
description: '`true` for modules created by your organization; `false` for standard Facilio modules'
parameters:
pageSize:
name: pageSize
in: query
description: Records per page (max 200)
schema:
type: integer
default: 50
maximum: 200
page:
name: page
in: query
description: Page number (1-based)
schema:
type: integer
default: 1
changed:
name: changed
in: query
description: 'Delta sync: returns records created/modified after this UTC timestamp'
schema:
type: string
format: date-time
search:
name: search
in: query
description: Free-text search on the primary field (subject, name, etc.)
schema:
type: string
expand:
name: expand
in: query
description: 'Comma-separated lookup field names to expand on **list** endpoints (max 5).
Expanded objects follow the same rules as single-record GET (see **Lookup fields in responses** in the API overview).
'
schema:
type: string
recordId:
name: id
in: path
required: true
description: Record I
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