Facilio Service Request Comments API
Add notes and status updates to service requests to keep requesters and assignees informed.
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OpenAPI Specification
openapi: 3.2.0
info:
title: Facilio REST Service Request Comments API
version: 5.0.0
description: The Facilio REST API gives you programmatic access to Facilio's Connected CMMS — the unified platform for managing property operations at portfolio scale.
contact:
name: Facilio Support
url: https://facilio.com
license:
name: Proprietary
servers:
- url: https://{region}.facilioapis.com/{app_name}/api/v5
variables:
region:
description: Regional deployment
default: us
enum:
- us
- au
- ae
- uk
- us-azure
- sa
app_name:
description: '''maintenance'' for API Key, ''developer'' for OAuth2'
default: maintenance
enum:
- maintenance
- developer
security:
- apiKey: []
- oauth2: []
tags:
- name: Service Request Comments
description: Add notes and status updates to service requests to keep requesters and assignees informed.
paths:
/servicerequest/{id}/comments:
get:
tags:
- Service Request Comments
summary: List service request comments
description: Returns all comments for the specified service request.
operationId: listServiceRequestComments
parameters:
- $ref: '#/components/parameters/recordId'
responses:
'200':
description: List of comments
content:
application/json:
example:
success: true
data:
- id: 401
body: Assigned to HVAC team
createdTime: '2026-02-10T10:00:00Z'
createdBy:
id: 1
name: Alex Johnson
'401':
$ref: '#/components/responses/Unauthorized'
post:
tags:
- Service Request Comments
summary: Add service request comment
operationId: addServiceRequestComment
parameters:
- $ref: '#/components/parameters/recordId'
requestBody:
required: true
content:
application/json:
schema:
type: object
required:
- data
properties:
data:
$ref: '#/components/schemas/ServiceRequestComment'
example:
data:
body: Issue has been resolved
responses:
'201':
description: Comment added
content:
application/json:
example:
success: true
data:
id: 402
body: Issue has been resolved
createdTime: '2026-02-14T15:00:00Z'
createdBy:
id: 1
name: Alex Johnson
email: alex.johnson@example.com
message: Comment added successfully
'400':
$ref: '#/components/responses/BadRequest'
'401':
$ref: '#/components/responses/Unauthorized'
/servicerequest/{id}/comments/{commentId}:
patch:
tags:
- Service Request Comments
summary: Update service request comment
operationId: updateServiceRequestComment
parameters:
- $ref: '#/components/parameters/recordId'
- $ref: '#/components/parameters/commentId'
requestBody:
required: true
content:
application/json:
schema:
type: object
required:
- data
properties:
data:
type: object
required:
- body
properties:
body:
type: string
example:
data:
body: Updated comment text
responses:
'200':
description: Comment updated
content:
application/json:
example:
success: true
message: Comment updated successfully
'400':
$ref: '#/components/responses/BadRequest'
'401':
$ref: '#/components/responses/Unauthorized'
'404':
$ref: '#/components/responses/NotFound'
delete:
tags:
- Service Request Comments
summary: Delete service request comment
operationId: deleteServiceRequestComment
parameters:
- $ref: '#/components/parameters/recordId'
- $ref: '#/components/parameters/commentId'
responses:
'200':
description: Comment deleted
content:
application/json:
example:
success: true
'401':
$ref: '#/components/responses/Unauthorized'
'404':
$ref: '#/components/responses/NotFound'
components:
schemas:
User:
type: object
description: 'Expanded object for lookups to the `users` module.
On list API, user lookups return `{id}` only unless `?expand=` includes that field.
When expanded (single-record GET, create/update responses, or list with `expand`): fixed set `id`, `name`, `email`, `phone` (see **Lookup fields in responses**).
'
properties:
id:
type: integer
format: int64
description: User ID
name:
type: string
description: User's full name
email:
type: string
description: User's email address
phone:
type: string
description: Phone number when present
Error:
type: object
description: Error response
properties:
success:
type: boolean
example: false
error:
type: object
properties:
code:
type: string
description: Machine-readable error code
message:
type: string
description: Human-readable error message
ServiceRequestComment:
type: object
description: Service request comment/note.
required:
- body
properties:
id:
type: integer
readOnly: true
description: Comment ID
body:
type: string
description: Comment text content (required on create)
bodyHTML:
type: string
readOnly: true
description: HTML-formatted comment body
externalId:
type: string
description: Your external reference ID
createdTime:
type: string
format: date-time
readOnly: true
description: Creation timestamp
createdBy:
readOnly: true
description: User who posted the comment
allOf:
- $ref: '#/components/schemas/User'
responses:
Unauthorized:
description: Missing or invalid authentication credentials
content:
application/json:
schema:
$ref: '#/components/schemas/Error'
example:
success: false
error:
code: UNAUTHORIZED
message: Missing or invalid authentication credentials
BadRequest:
description: Validation error — missing required fields, invalid field values, or malformed request body
content:
application/json:
schema:
$ref: '#/components/schemas/Error'
example:
success: false
error:
code: VALIDATION_ERROR
message: 'Required field(s) missing: name'
NotFound:
description: Record or module not found
content:
application/json:
schema:
$ref: '#/components/schemas/Error'
example:
success: false
error:
code: RECORD_NOT_FOUND
message: Record with the given ID was not found
parameters:
recordId:
name: id
in: path
required: true
description: Record ID
schema:
type: integer
format: int64
commentId:
name: commentId
in: path
required: true
description: Comment ID
schema:
type: integer
format: int64
securitySchemes:
apiKey:
type: apiKey
in: header
name: x-api-key
description: Personal access token
oauth2:
type: oauth2
description: Supports authorization_code and password grant types
flows:
authorizationCode:
authorizationUrl: https://us.facilioapis.com/identity/oauth2/authorize
tokenUrl: https://us.facilioapis.com/identity/oauth2/token
refreshUrl: https://us.facilioapis.com/identity/oauth2/token
scopes: {}
password:
tokenUrl: https://us.facilioapis.com/identity/oauth2/token
refreshUrl: https://us.facilioapis.com/identity/oauth2/token
scopes: {}