ev.energy Support Tickets API

Endpoints for interacting with customer support tickets.

Business capability
Customer Inquiry Management BC-430.10

Operations 13

GET /support_tickets List support tickets #
GET /support_tickets/{support_ticket_id} Retrieve support ticket #
PATCH /support_tickets/{support_ticket_id} Update support ticket #
GET /support_tickets/{support_ticket_id}/messages List messages for a support ticket #
GET /support_tickets/{support_ticket_id}/messages/{message_id} Retrieve a message for a support ticket #
GET /support_tickets/categories Get support ticket categories #
GET /support-ticket-stats/sankey Get support ticket Sankey diagram data #
GET /support-ticket-stats/volume Get support ticket volume time series #
GET /support-ticket-stats/resolution Get support ticket resolution metrics #
GET /support-ticket-stats/status Get support ticket status breakdown #
GET /support-ticket-stats/priority Get support ticket priority breakdown #
GET /support-ticket-stats/source Get support ticket source breakdown #
GET /support-ticket-stats/top-categories Get top support ticket categories and subcategories #

Documentation

Specifications

Other Resources

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OpenAPI Specification

ev-energy-support-tickets-api-openapi.yml Raw ↑
openapi: 3.2.0
info:
  title: ev.energy v2 Support Tickets API
  version: '2.0'
  contact:
    email: developers@ev.energy
    url: developers.ev.energy
    name: ev.energy developers
  description: The official API for ev.energy, version 2.
  license:
    name: Proprietary
    url: https://ev.energy
  termsOfService: ''
servers:
- url: https://api.ev.energy/v2
  description: Live API for both production and sandbox requests.
  x-internal: false
- description: Staging server for internal testing only.
  url: https://api-staging.ev.energy/v2
  x-internal: true
security:
- oauth2: []
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/ev-energy/refs/heads/main/openapi/ev-energy-support-tickets-api-openapi.yml