Dotdigital

Dotdigital Messaging API

The Messaging API from Dotdigital — 2 operation(s) for messaging.

GitHub OpenAPI

Operations 2

GET /cpaas/analytics/messages Retrieves message analytics
GET /cpaas/analytics/messages/metrics Retrieves message metrics

Documentation

📖
Documentation
https://marketing.developer.dotdigital.com/docs/getting-started-with-the-api
📖
APIReference
https://marketing.developer.dotdigital.com/reference/
📖
Documentation
https://marketing.developer.dotdigital.com/docs/api-end-points
📖
APIReference
https://marketing.developer.dotdigital.com/reference/unified-contacts
📖
Documentation
https://marketing.developer.dotdigital.com/reference/omnichannel-api

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/dotdigital/refs/heads/main/openapi/dotdigital-messaging-api-openapi.yml

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OpenAPI Specification

dotdigital-messaging-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Analytics Messaging API
  description: 'Provides methods for retrieving analytics data across the Dotdigital

    omnichannel platform. Covers conversation message analytics, chat analytics

    (including live), message metrics, session analytics, SMS tracking,

    verification, inbound/outbound SMS analytics, and WhatsApp conversation and

    daily messaging usage reports. All endpoints accept date-range and

    aggregation parameters and return time-series data suitable for reporting

    dashboards.'
  version: 1.1.1
servers:
- url: https://{region}-api.dotdigital.com
  variables:
    region:
      description: The Dotdigital region id your account belongs to
      enum:
      - r1
      - r2
      - r3
      default: r1
security:
- basicAuth: []
tags:
- name: Messaging
paths:
  /cpaas/analytics/messages:
    get:
      tags:
      - Messaging
      summary: Retrieves message analytics
      parameters:
      - name: from
        in: query
        description: The date time to query from in ISO 8601 format UTC
        required: true
        schema:
          type: string
          format: date-time
      - name: to
        in: query
        description: The date time to query up to (but not including) in ISO 8601 format UTC
        required: true
        schema:
          type: string
          format: date-time
      - name: by
        in: query
        description: The time period to aggregate by
        required: false
        style: form
        explode: false
        schema:
          type: array
          items:
            type: string
            enum:
            - hour
            - day
            - month
            - year
            - alltime
            - system
            - recipientCountryCode
      - name: system
        in: query
        description: The system that triggered an analytical event
        required: false
        style: form
        explode: false
        schema:
          type: array
          items:
            type: string
            enum:
            - api
            - broadcast
            - chat
      - name: timezone
        in: query
        description: The localtimezone to report the data out for if not specified, UTC is defaulted
        required: false
        schema:
          type: string
      responses:
        '200':
          description: The count of sent, delivered, read, inbound and failed messages for a specific period, including segments used
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/messageAnalytics'
        '400':
          description: Validation errors were found
        '404':
          description: The API Space was not
  /cpaas/analytics/messages/metrics:
    get:
      tags:
      - Messaging
      summary: Retrieves message metrics
      parameters:
      - name: from
        in: query
        description: The date time to query from in ISO 8601 format UTC
        required: true
        schema:
          type: string
          format: date-time
      - name: to
        in: query
        description: The date time to query up to (but not including) in ISO 8601 format UTC
        required: true
        schema:
          type: string
          format: date-time
      - name: by
        in: query
        description: The time period to aggregate by
        required: false
        style: form
        explode: false
        schema:
          type: array
          items:
            type: string
            enum:
            - hour
            - day
            - month
            - year
            - alltime
            - system
            - recipientCountryCode
      - name: system
        in: query
        description: The system that triggered an analytical event
        required: false
        style: form
        explode: false
        schema:
          type: array
          items:
            type: string
            enum:
            - api
            - broadcast
            - chat
      - name: timezone
        in: query
        description: The localtimezone to report the data out for if not specified, UTC is defaulted
        required: false
        schema:
          type: string
      responses:
        '200':
          description: Metrics relating to the messages sent for a specific period
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/ApiProfilingAnalytics'
        '400':
          description: Validation errors were found
        '404':
          description: The API Space was not
components:
  schemas:
    messageAnalytics_inbound:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The count of messages received from each channel
    messageAnalytics_deliveredSegements:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The segment count of delivered messages on each channel
    messageAnalytics_expired:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The count of expired messages for each channel
    messageAnalytics_queuedSegments:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The segment count of queued messages on each channel
    messageAnalytics_read:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The count of messages read for each channel
    ApiProfilingAnalytics:
      required:
      - date
      - dateUtc
      type: object
      properties:
        date:
          type: string
          description: The date of the analytics data in ISO 8601 format.
          format: date-time
          example: '2025-04-01T00:00:00Z'
        dateUtc:
          type: string
          description: The UTC date of the analytics data in ISO 8601 format.
          format: date-time
          example: '2025-04-01T00:00:00Z'
        appMessaging:
          $ref: '#/components/schemas/ChannelProfiling'
        whatsApp:
          $ref: '#/components/schemas/ChannelProfiling'
        sms:
          $ref: '#/components/schemas/ChannelProfiling'
      description: 'API profiling analytics data, including delivery times for different messaging channels on a specific date.

        '
    TimeToDeliveredMetrics:
      type: object
      additionalProperties:
        $ref: '#/components/schemas/DeliveryTimeMetric'
      description: 'Delivery time metrics, keyed by delivery time thresholds (in seconds).

        '
      example:
        '10':
          count: 5
          value: 4680
        '30':
          count: 2
          value: 46494
    messageAnalytics_success:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The count of messages sent for each channel
    messageAnalytics_expiredSegements:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The segment count of expired messages on each channel
    messageAnalytics_delivered:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The count of messages delivered for each channel
    DeliveryTimeMetric:
      required:
      - count
      - value
      type: object
      properties:
        count:
          type: integer
          description: Number of messages delivered within the threshold.
          example: 5
        value:
          type: integer
          description: Total time (in milliseconds) for all messages delivered within the threshold.
          example: 4680
      description: 'Metric for messages delivered within a specific time threshold.

        '
    ChannelProfiling:
      required:
      - timeToDelivered
      type: object
      properties:
        timeToDelivered:
          $ref: '#/components/schemas/TimeToDeliveredMetrics'
      description: 'Profiling data for a specific messaging channel, including delivery time metrics.

        '
    messageAnalytics:
      type: object
      properties:
        date:
          type: string
          description: The start date and time for the period in the timezone passesd in
        dateUtc:
          type: string
          description: The start date and time for the period in UTC
        attempted:
          type: integer
          description: The number of message sends that were attempted in the period
          format: int64
        queued:
          $ref: '#/components/schemas/messageAnalytics_queued'
        queuedSegments:
          $ref: '#/components/schemas/messageAnalytics_queuedSegments'
        success:
          $ref: '#/components/schemas/messageAnalytics_success'
        successSegements:
          $ref: '#/components/schemas/messageAnalytics_successSegements'
        delivered:
          $ref: '#/components/schemas/messageAnalytics_delivered'
        deliveredSegements:
          $ref: '#/components/schemas/messageAnalytics_deliveredSegements'
        read:
          $ref: '#/components/schemas/messageAnalytics_read'
        readSegements:
          $ref: '#/components/schemas/messageAnalytics_readSegements'
        undeliverable:
          $ref: '#/components/schemas/messageAnalytics_undeliverable'
        undeliverableSegements:
          $ref: '#/components/schemas/messageAnalytics_undeliverableSegements'
        expired:
          $ref: '#/components/schemas/messageAnalytics_expired'
        expiredSegements:
          $ref: '#/components/schemas/messageAnalytics_expiredSegements'
        failed:
          type: integer
          description: The number of message sends that failed in the period
          format: int64
        inbound:
          $ref: '#/components/schemas/messageAnalytics_inbound'
    messageAnalytics_readSegements:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The segment count of read messages on each channel
    messageAnalytics_queued:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The count of queued messages for each channel
    messageAnalytics_undeliverableSegements:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The segment count of undeliverable messages on each channel
    messageAnalytics_undeliverable:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The count of undeliverable messages for each channel
    messageAnalytics_successSegements:
      type: object
      properties:
        additionalProperties:
          type: integer
          format: int64
      description: The segment count of sent messages on each channel
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
x-readme:
  samples-languages:
  - curl
  - csharp
  - java
  - node
  - php
  - python
  - ruby
  explorer-enabled: true
  proxy-enabled: true
  samples-enabled: true