Delivery Hero OrdersManagement API

openapi: 3.0.0
info:
  version: 1.1.1
  title: On Demand Rider Authentication OrdersManagement API
  x-logo:
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    altText: Delivery Hero
    backgroundColor: '#FFFFFF'
  description: "# About\nThe On Demand Rider (ODR) API provides system-to-system integration to facilitate on-demand courier delivery service requests.\nEach integration is scoped as a specific Brand using a ClientID.\nEach delivery request will be called an Order.\nThe ODR API is supporting the following products:\n\n<div style=\"display:flex;flex-wrap:wrap;gap:24px;margin-top:16px;align-items:center;\">\n  <img src=\"https://ondemand-am.glovoapp.com/static/media/glovo.17586205.svg\" alt=\"Glovo On-Demand\" title=\"Glovo On-Demand\" width=\"69\" height=\"32\" style=\"display:block;\"/>\n  <img src=\"https://gostation-hs.com/static/media/hunger_station.f449899a.svg\" alt=\"Gostation\" title=\"Gostation\" width=\"53\" height=\"32\" style=\"display:block;\"/>\n  <img src=\"https://bh.talabatodr.com/static/media/talabat.f5d13720.svg\" alt=\"Talabat Express\" title=\"Talabat Express\" width=\"253\" height=\"32\" style=\"display:block;\"/>\n  <img src=\"https://foodylastmile.com.cy/static/media/foody.7248ff46.png\" alt=\"Foody\" title=\"Foody\" width=\"71\" height=\"32\" style=\"display:block;\"/>\n  <img src=\"https://efoodlastmile.gr/static/media/efood.133fbc82.png\" alt=\"efood\" title=\"efood\" width=\"100\" height=\"32\" style=\"display:block;\"/>\n  <img src=\"https://pandago-bd.com/static/media/pandago_logo_pink.b4f1964c.svg\" alt=\"pandago\" title=\"pandago\" width=\"131\" height=\"32\" style=\"display:block;\"/>\n  <img src=\"https://go.foodora.cz/static/media/foodorago.6c1c557d.png\" alt=\"foodora GO\" title=\"foodora GO\" width=\"60\" height=\"32\" style=\"display:block;\"/>\n</div>\n\n\n## On Demand Concepts\n\n### Client\nA Client represents a **single integration for a specific Brand** and acts as the **\"parent vendor\"**. It contains high-level information such as:\n* Customer's known name of the Brand/Branch\n* General Address of the Brand/Branch that includes Latitude and Longitude.\n\n### Outlets\nOutlets are **the individual branches or vendor locations tied to the Client**. Each outlet represents the specific pickup location for deliveries. In ODR, if a client has **multiple locations**, they **can all be configured under the same parent vendor**.\nOutlet details include:\n* Branch vendor name\n* Address of outlet with latitude and longitude.\n&nbsp;\n\n**Note**: In ODR, **all orders should be sent from an Outlet**. Even if the client has only one location, the order should still originate from the Outlet and not the parent vendor.\n\n## Ordering Steps\n1. The Sender address must be specified when submitting an Order.\n2. The Sender latitude and longitude will be used to find the matching Branch/Outlet.\n\n### Supported Payment Methods\n| Payment Method | Description |\n| - | - |\n| PAID | Order has been fully paid already and courier will not collect any amount from the end customer |\n| CASH_ON_DELIVERY | Courier will collect payment (order amount) from the end customer upon delivery |\n| CARD_ON_DELIVERY | Payment by credit card upon receipt of the order |\n\n## API Endpoints and URLs\n\nBelow are the API endpoints for each brand and country:\n\n- Production URLs use DH-friendly domains when available.\n- Staging URLs always use raw infra domains.\n\n### Talabat\n| Country | Prod API | Stage API |\n| - | - | - |\n| United Arab Emirates | https://talabat-api-euw2.deliveryhero.io/ae | https://api-infra-eu-west-2.stg.ondemandrider.net/ae |\n| Bahrain | https://talabat-api-euw2.deliveryhero.io/bh | https://api-infra-eu-west-2.stg.ondemandrider.net/bh |\n| Egypt | https://talabat-api-euw2.deliveryhero.io/eg | https://api-infra-eu-west-2.stg.ondemandrider.net/eg |\n| Jordan | https://talabat-api-euw2.deliveryhero.io/jo | https://api-infra-eu-west-2.stg.ondemandrider.net/jo |\n| Kuwait | https://talabat-api-euw2.deliveryhero.io/kw | https://api-infra-eu-west-2.stg.ondemandrider.net/kw |\n| Oman | https://talabat-api-euw2.deliveryhero.io/om | https://api-infra-eu-west-2.stg.ondemandrider.net/om |\n| Qatar | https://talabat-api-euw2.deliveryhero.io/qa | https://api-infra-eu-west-2.stg.ondemandrider.net/qa |\n\n---\n\n### Hungerstation\n| Country | Prod API | Stage API |\n| - | - | - |\n| Saudi Arabia | https://talabat-api-euw2.deliveryhero.io/sa | https://api-infra-eu-west-2.stg.ondemandrider.net/sa |\n\n---\n\n### Pandago\n| Country | Prod API | Stage API |\n| - | - | - |\n| Bangladesh | https://pandago-api-apse.deliveryhero.io/bd | https://api-infra-ap-southeast-1.stg.ondemandrider.net/bd |\n| Hong Kong | https://pandago-api-apse.deliveryhero.io/hk | https://api-infra-ap-southeast-1.stg.ondemandrider.net/hk |\n| Cambodia | https://pandago-api-apse.deliveryhero.io/kh | https://api-infra-ap-southeast-1.stg.ondemandrider.net/kh |\n| Laos | https://pandago-api-apse.deliveryhero.io/la | https://api-infra-ap-southeast-1.stg.ondemandrider.net/la |\n| Myanmar | https://pandago-api-apse.deliveryhero.io/mm | https://api-infra-ap-southeast-1.stg.ondemandrider.net/mm |\n| Malaysia | https://pandago-api-apse.deliveryhero.io/my | https://api-infra-ap-southeast-1.stg.ondemandrider.net/my |\n| Philippines | https://pandago-api-apse.deliveryhero.io/ph | https://api-infra-ap-southeast-1.stg.ondemandrider.net/ph |\n| Pakistan (APSO) | https://pandago-api-apso.deliveryhero.io/pk | https://api-infra-ap-south-1.stg.ondemandrider.net/pk |\n| Singapore | https://pandago-api-apse.deliveryhero.io/sg | https://api-infra-ap-southeast-1.stg.ondemandrider.net/sg |\n| Thailand | https://pandago-api-apse.deliveryhero.io/th | https://api-infra-ap-southeast-1.stg.ondemandrider.net/th |\n| Taiwan | https://pandago-api-apse.deliveryhero.io/tw | https://api-infra-ap-southeast-1.stg.ondemandrider.net/tw |\n\n---\n\n### Foodora Go\n| Country | Prod API | Stage API |\n| - | - | - |\n| Czech Republic | https://talabat-api-euw2.deliveryhero.io/cz | https://api-infra-eu-west-2.stg.ondemandrider.net/cz |\n| Finland | https://foodorago-api-eun1.deliveryhero.io/fi | https://api-infra-eu-north-1.stg.ondemandrider.net/fi |\n| Hungary | https://talabat-api-euw2.deliveryhero.io/hu | https://api-infra-eu-west-2.stg.ondemandrider.net/hu |\n| Norway | https://foodorago-api-eun1.deliveryhero.io/no | https://api-infra-eu-north-1.stg.ondemandrider.net/no |\n| Sweden | https://foodorago-api-eun1.deliveryhero.io/se | https://api-infra-eu-north-1.stg.ondemandrider.net/se |\n| Austria | https://api-infra-eu-west-2.ondemandrider.net/at | https://api-infra-eu-west-2.stg.ondemandrider.net/at |\n\n---\n\n### Efood\n| Country | Prod API | Stage API |\n| - | - | - |\n| Greece | https://api-infra-eu-west-2.ondemandrider.net/gr | https://api-infra-eu-west-2.stg.ondemandrider.net/gr |\n\n---\n\n### Foody\n| Country | Prod API | Stage API |\n| - | - | - |\n| Cyprus | https://api-infra-eu-west-2.ondemandrider.net/cy | https://api-infra-eu-west-2.stg.ondemandrider.net/cy |\n\n---\n\n### Glovo\n| Country | Prod API | Stage API |\n| - | - | - |\n| Armenia | https://ondemand-api-glovoapp.deliveryhero.io/am | https://api-infra-eu-central-1.stg.ondemandrider.net/am |\n| Bosnia & Herzegovina | https://ondemand-api-glovoapp.deliveryhero.io/ba | https://api-infra-eu-central-1.stg.ondemandrider.net/ba |\n| Bulgaria | https://ondemand-api-glovoapp.deliveryhero.io/bg | https://api-infra-eu-central-1.stg.ondemandrider.net/bg |\n| Ivory Coast | https://ondemand-api-glovoapp.deliveryhero.io/ci | https://api-infra-eu-central-1.stg.ondemandrider.net/ci |\n| Spain | https://ondemand-api-glovoapp.deliveryhero.io/es | https://api-infra-eu-central-1.stg.ondemandrider.net/es |\n| Georgia | https://ondemand-api-glovoapp.deliveryhero.io/ge | https://api-infra-eu-central-1.stg.ondemandrider.net/ge |\n| Croatia | https://ondemand-api-glovoapp.deliveryhero.io/hr | https://api-infra-eu-central-1.stg.ondemandrider.net/hr |\n| Italy | https://ondemand-api-glovoapp.deliveryhero.io/it | https://api-infra-eu-central-1.stg.ondemandrider.net/it |\n| Kenya | https://ondemand-api-glovoapp.deliveryhero.io/ke | https://api-infra-eu-central-1.stg.ondemandrider.net/ke |\n| Kyrgyzstan | https://ondemand-api-glovoapp.deliveryhero.io/kg | https://api-infra-eu-central-1.stg.ondemandrider.net/kg |\n| Kazakhstan | https://ondemand-api-glovoapp.deliveryhero.io/kz | https://api-infra-eu-central-1.stg.ondemandrider.net/kz |\n| Morocco | https://ondemand-api-glovoapp.deliveryhero.io/ma | https://api-infra-eu-central-1.stg.ondemandrider.net/ma |\n| Moldova | https://ondemand-api-glovoapp.deliveryhero.io/md | https://api-infra-eu-central-1.stg.ondemandrider.net/md |\n| Montenegro | https://ondemand-api-glovoapp.deliveryhero.io/me | https://api-infra-eu-central-1.stg.ondemandrider.net/me |\n| Nigeria | https://ondemand-api-glovoapp.deliveryhero.io/ng | https://api-infra-eu-central-1.stg.ondemandrider.net/ng |\n| Poland | https://ondemand-api-glovoapp.deliveryhero.io/pl | https://api-infra-eu-central-1.stg.ondemandrider.net/pl |\n| Portugal | https://ondemand-api-glovoapp.deliveryhero.io/pt | https://api-infra-eu-central-1.stg.ondemandrider.net/pt |\n| Romania | https://ondemand-api-glovoapp.deliveryhero.io/ro | https://api-infra-eu-central-1.stg.ondemandrider.net/ro |\n| Serbia | https://ondemand-api-glovoapp.deliveryhero.io/rs | https://api-infra-eu-central-1.stg.ondemandrider.net/rs |\n| Tunisia | https://ondemand-api-glovoapp.deliveryhero.io/tn | https://api-infra-eu-central-1.stg.ondemandrider.net/tn |\n| Ukraine | https://ondemand-api-glovoapp.deliveryhero.io/ua | https://api-infra-eu-central-1.stg.ondemandrider.net/ua |\n| Uganda | https://ondemand-api-glovoapp.deliveryhero.io/ug | https://api-infra-eu-central-1.stg.ondemandrider.net/ug |\n\n---\n\n# Getting Started\n\n## 1. Provide a public key\nThese are the steps to start using the ODR API:\n1. Generate Key Pair (Private Key and Public Key) to support secure communication with the ODR API.\n\n   Follow these commands on a terminal:\n   ```bash\n   # Generate private key\n   # output: client.pem file\n   openssl genrsa -out client.pem 2048\n\n   # Generate public key from the generated private one\n   # input: client.pem file\n   # output: client.pub file\n   openssl rsa -in client.pem -pubout > client.pub\n   ```\n   Or, follow these steps:\n   1. Open a browser and access [this Online RSA Generator](https://emn178.github.io/online-tools/rsa/key-generator/)\n   2. Select key length to 2048 bit, and click the Generate Key Pair button.\n   3. Copy and save the Private Key to a file with .pem extension (e.g. client.pem).\n   4. Copy and save the Public Key to a file with .pub extension (e.g. client.pub).\n2. The ODR representative will provide you with `ClientID`, `KeyID` and `Scope` that your service will need to generate an Access Token for the ODR API.\n   | Attribute | Description | Example |\n   | - | - | - |\n   | ClientID | Your service identifier| pandago:sg:00000000-0000-0000-0000-000000000000 |\n   | KeyID | Your public key identifier| 00000000-0000-0000-0000-000000000001 |\n   | Scope | Access scope of your service| `pandago.api.{country code}.*` (ex: `pandago.api.pt.*`) |\n\n\n## 2. Generate signed JWT\nGenerate assertion as a signed token in Javascript Web Token (JWT) format.\n\nThis is the payload structure of the token:\n```\n{\n  \"alg\":\"RS256\",\n  \"typ\":\"JWT\",\n  \"kid\": \"{{KeyID}}\"\n}\n.\n{\n  \"iss\":\"{{ClientID}}\",\n  \"sub\":\"{{ClientID}}\",\n  \"jti\":\"{{random uuid (e.g. caa56777-4e88-4c59-be70-3ae513fd2e00)}}\",\n  \"exp\":{{unix timestamp in the future (e.g. 1894712882)}},\n  \"aud\":\"https://sts.deliveryhero.io\"\n}\n```\nAnd use your Private Key to sign the token.\n\n\uD83D\uDCA1 **Tips** \uD83D\uDCA1\n* Always use `https://sts.deliveryhero.io` for `aud` key, in both testing and prod environments\n* For the `exp` key, just get a future timestamp (ex in 1 year) with [unixtimestamp.com](https://www.unixtimestamp.com/index.php)\n\n## 3. Get a JWT access token\n\nFollow the instructions to call [the auth endpont](#tag/Authentication)\n"
servers:
- url: https://pandago-api-sandbox.deliveryhero.io/sg/api/v1
  description: <b>Sandbox</b> environment
- url: https://api-infra-eu-central-1.stg.ondemandrider.net/{country code}/api/v1
  description: "<b>Stage</b> Glovo generic \uD83D\uDCA1 Find your country URL [here](#section/About/API-Endpoints-and-URLs) \uD83D\uDCA1"
- url: https://ondemand-api-glovoapp.deliveryhero.io/{country code}/api/v1
  description: "<b>Production</b> Glovo generic \uD83D\uDCA1 Find your country URL [here](#section/About/API-Endpoints-and-URLs) \uD83D\uDCA1"
- url: https://ondemand-api-glovoapp.deliveryhero.io/pt/api/v1
  description: <b>Example in production</b> for Glovo Portugal
security:
- Bearer_Token: []
tags:
- name: OrdersManagement
  x-displayName: Orders Management
  description: 'The following sections provide a complete summary of all available endpoints and features connected with the Orders API.


    Please review the documentation carefully. When selecting an endpoint, note the information on the right-hand side of the screen, which details the following critical elements:


    - **Request Attributes: Mandatory formatting** for specific attributes (e.g., phone numbers, coordinates, addresses) is outlined here. **Pay close attention to these requirements.**

    - **Request Examples:** Illustrative examples of successful requests.

    - **Request Responses:** Examples of successful and failed responses, including common error codes and messages.

    '
paths:
  /orders:
    post:
      summary: Create a New Order
      description: Use this endpoint to create a new order. It takes a JSON object containing an order.
      tags:
      - OrdersManagement
      parameters:
      - name: Authorization
        in: header
        required: true
        schema:
          type: string
          default: Bearer {access-token}
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateOrderRequest'
        required: true
      responses:
        '201':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateOrderResponse'
              examples:
                response:
                  value:
                    order_id: y0ud-000001
                    client_order_id: client-ref-000001
                    sender:
                      client_vendor_id: outlet-987b61a1-7ccf-4447-82e0-6b9c1ab35a4f
                      phone_number: '+6500000000'
                      location:
                        address: 22 Esplanade Drive
                        latitude: 1.2813226
                        longitude: 103.8485402
                        notes: use the left side door
                      notes: use the left side door
                    recipient:
                      name: Merlion
                      phone_number: '+6500000000'
                      location:
                        address: 20 Esplanade Drive
                        latitude: 1.2857488
                        longitude: 103.8548608
                      notes: 2nd floor - door 3, use lift A and leave at the front door
                    distance: 906.13
                    payment_method: PAID
                    coldbag_needed: false
                    amount: 23.5
                    status: NEW
                    delivery_fee: 8.17
                    timeline:
                      estimated_pickup_time: ''
                      estimated_delivery_time: ''
                    driver:
                      id: ''
                      name: ''
                      phone_number: ''
                    created_at: 1536802000
                    updated_at: 1536802000
                    delivery_tasks:
                      age_validation_required: false
                      handover_confirmation:
                        drop_off: PIN
                    pickup_tasks:
                      pickup_code: Order-4672
                    packaging:
                      size: small
                      weight: 1.2
        '400':
          description: Bad Request. The request payload is invalid or contains unsupported field values.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateOrder400ErrorResponse'
              examples:
                response:
                  value:
                    message: "Invalid createRequest payload\n - recipient is required\n - payment_method is required"
        '401':
          description: Unauthorized. The request is missing or contains an invalid Authorization header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateOrder401ErrorResponse'
              examples:
                response:
                  value:
                    message: The authorizer should provide its name in the context
        '404':
          description: Not Found. The outlet or vendor referenced in the request does not exist.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateOrder404ErrorResponse'
              examples:
                response:
                  value:
                    message: Outlet not found
        '422':
          description: Unprocessable Entity. The request is well-formed but cannot be fulfilled due to business rule violations.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateOrder422ErrorResponse'
        '500':
          description: Internal Server Error. An unexpected server-side failure occurred.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateOrder500ErrorResponse'
  /orders/{order_id}:
    get:
      summary: Get Specific Order
      description: 'Use this endpoint to get an existing order. It takes a JSON object containing an order.

        __NOTE: Cancellation object__ (seen at the end of the payload below) will be provided __only__ when the order is cancelled. It will not be available if the order is not cancelled.'
      tags:
      - OrdersManagement
      parameters:
      - name: Authorization
        in: header
        required: true
        schema:
          type: string
          default: Bearer {access-token}
      - name: order_id
        in: path
        required: true
        description: ID of the order to get
        schema:
          type: string
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetOrderResponse'
              examples:
                response:
                  value:
                    order_id: y0ud-000001
                    client_order_id: client-ref-000001
                    sender:
                      name: ODR
                      phone_number: '+6500000000'
                      location:
                        address: '1 2nd Street #08-01'
                        latitude: 1.2923742
                        longitude: 103.8486029
                      notes: use the left side door
                    recipient:
                      name: Merlion
                      phone_number: '+6500000000'
                      location:
                        address: 20 Esplanade Drive
                        latitude: 1.2857488
                        longitude: 103.8548608
                      notes: 2nd floor - door 3, use lift A and leave at the front door
                    distance: 906.13
                    payment_method: PAID
                    coldbag_needed: false
                    description: Refreshing drink
                    amount: 23.5
                    status: NEW
                    delivery_fee: 8.17
                    timeline:
                      estimated_pickup_time: ''
                      estimated_delivery_time: ''
                    driver:
                      id: ''
                      name: ''
                      phone_number: ''
                    created_at: 1536802000
                    updated_at: 1536802000
                    tracking_link: https://example.com/test_tracking_path
                    proof_of_delivery_url: https://pandago-api-sandbox.deliveryhero.io/api/v1/orders/proof_of_delivery/x-1234
                    proof_of_pickup_url: https://pandago-api-sandbox.deliveryhero.io/api/v1/orders/proof_of_pickup/x-1234
                    proof_of_return_url: https://pandago-api-sandbox.deliveryhero.io/api/v1/orders/proof_of_return/x-1234
                    cancellation:
                      reason: MISTAKE_ERROR
                      source: CLIENT
                    delivery_tasks:
                      age_validation_required: false
                      handover_confirmation:
                        drop_off:
                          type: PIN
                          code: '1234'
                    pickup_tasks:
                      pickup_code: Order-4672
                    packaging:
                      weight: 1.2
                      volume: 1.05
        '404':
          description: Not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
              examples:
                response:
                  value:
                    message: Order not found
        '500':
          description: Server error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
              examples:
                response:
                  value:
                    message: Unable to proceed, something went wrong
    delete:
      summary: Cancel Specific Order
      description: 'Use this endpoint to cancel an existing order.

        It takes a JSON object containing an order.


        *NOTE:*


        *An order is only cancellable when it has not been accepted by a courier*

        '
      tags:
      - OrdersManagement
      parameters:
      - name: Authorization
        in: header
        required: true
        schema:
          type: string
          default: Bearer {access-token}
      - name: order_id
        in: path
        required: true
        description: ID of the order to get
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CancelOrderRequest'
        required: true
      responses:
        '203':
          description: Deprecated Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
              examples:
                response:
                  value:
                    message: reason has been modified to REASON_UNKNOWN
        '204':
          description: Success
        '404':
          description: Not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
              examples:
                response:
                  value:
                    message: Order not found
        '409':
          description: Uncancellable
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
              examples:
                response:
                  value:
                    message: Order is not cancellable
        '500':
          description: Server error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
              examples:
                response:
                  value:
                    message: Unable to proceed, something went wrong
    put:
      summary: Update Specific Order
      description: "Use this endpoint to update an existing order.\nIt takes a JSON object containing an order.\n\n1. An order can only be modified when it has not been picked up by a courier.\n2. Changing payment type:\n   1. CASH_ON_DELIVERY to PAID: Set amount to \"0\" if the payment type is changed to \"PAID\".\n   2. PAID to CASH_ON_DELIVERY: Changing the payment type from PAID to CASH_ON_DELIVERY is not supported.\n"
      tags:
      - OrdersManagement
      parameters:
      - name: Authorization
        in: header
        required: true
        schema:
          type: string
          default: Bearer {access-token}
      - name: order_id
        in: path
        required: true
        description: ID of the order to update
        schema:
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/UpdateOrderRequest'
        required: true
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UpdateOrderResponse'
        '400':
          description: Bad Request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
              examples:
                response:
                  value:
                    message: invalid update request payload
        '404':
          description: Not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
              examples:
                response:
                  value:
                    message: Order not found
        '405':
          description: Method not allowed
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
              examples:
                response:
                  value:
                    message: order update is not allowed for this country
        '422':
          description: Unprocessable Entity
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
              examples:
                response:
                  value:
                    message: order can not be updated
        '500':
          description: Server error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
              examples:
                response:
                  value:
                    message: Unable to proceed, something went wrong
components:
  schemas:
    Cancellation:
      title: Cancellation
      type: object
      properties:
        source:
          $ref: '#/components/schemas/Source'
        reason:
          $ref: '#/components/schemas/Reason'
    PostalCode:
      title: PostalCode **(can be used only for Singapore)**
      type: string
      maxLength: 120
      description: Vendors in Singapore alone should use this attribute. If an accurate postal code is provided for Singapore orders, vendor does not need to provide address or lat/long information.
      example: 752340, 750313, 757046
    Source:
      type: string
      enum:
      - AUTO_CANCEL
      - CLIENT
      - HELPCENTER
      - INTERNAL_UNKNOWN
      - LOGISTICS
      - ONEVIEW
      description: "Acceptable Sources:\n * `AUTO_CANCEL` - Cancellation was triggered automatically.\n * `CLIENT` - Cancellation was requested by the client (vendor).\n * `HELPCENTER` - Cancellation was triggered by the Help Center.\n * `INTERNAL_UNKNOWN` - Cancellation source is unknown or unrecognized.\n * `LOGISTICS` - Cancellation was requested by Logistics.\n * `ONEVIEW` - Cancellation was triggered by OneView."
    ExternalDetails:
      title: External Details
      description: References and identifiers from the vendor's own systems. These fields are passed through by ODR and are useful for fraud related computation.
      type: object
      properties:
        device_id:
          type: string
          description: Identifier of the device on which the order was placed in the vendor system.
          example: a-demo-test-id
        customer_id:
          type: string
          description: Identifier of

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