Craft.io

Craft.io Feedback Portals API

Feedback portals are the areas where various stakeholders submit their product related feedbacks

Documentation GitHub OpenAPI

Specifications

https://raw.githubusercontent.com/api-evangelist/craft-io/refs/heads/main/openapi/craft-io-feedback-portals-api-openapi.yml

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OpenAPI Specification

openapi: 3.0.0
info:
  title: Craft.io Feedback Portal Feedback items Feedback Portals API
  description: REST API for managing customer feedback portals, including listing portals and categories, retrieving feedback items, and submitting new feedback via POST requests.
  version: 1.0.0
  contact:
    name: Craft.io Support
    url: https://help.craft.io/
    email: support@craft.io
servers:
- url: /
tags:
- name: Feedback Portals
  description: Feedback portals are the areas where various stakeholders submit their product related feedbacks
paths:
  /feedback_portals/{accountId}:
    get:
      operationId: GetPortals
      responses:
        '200':
          description: A list of feedback portals
          content:
            application/json:
              schema:
                items:
                  $ref: '#/components/schemas/FeedbackPortal'
                type: array
              examples:
                Example 1:
                  value:
                  - id: '2305843010022720311'
                    name: My Favorite portal
                    url: myportal
                  - id: '2305843010022720322'
                    name: Secret portal
                    url: secretportal
        '400':
          description: Invalid account ID
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '401':
          description: No access to account
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '500':
          description: An error occurred while fetching feedback portals
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
      description: Get the list of your account’s feedback portals
      tags:
      - Feedback Portals
      security:
      - api_key:
        - read:feedback:craft
      parameters:
      - in: path
        name: accountId
        required: true
        schema:
          type: string
  /feedback_portals:
    get:
      operationId: GetPortalsExtended
      responses:
        '200':
          description: A list of feedback portals
          content:
            application/json:
              schema:
                items:
                  $ref: '#/components/schemas/FeedbackPortal'
                type: array
              examples:
                Example 1:
                  value:
                  - id: '2305843010022720311'
                    name: My Favorite portal
                    url: myportal
                  - id: '2305843010022720322'
                    name: Secret portal
                    url: secretportal
        '401':
          description: No access to account
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '500':
          description: An error occurred while fetching feedback portals
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
      description: Get the list of your account’s feedback portals
      tags:
      - Feedback Portals
      security:
      - api_key:
        - read:feedback:craft
      parameters:
      - description: Filter by single portal
        in: query
        name: portalId
        required: false
        schema:
          type: string
  /feedback_portal/{portalId}/categories:
    get:
      operationId: GetCategories
      responses:
        '200':
          description: A list of categories in a feedback portal
          content:
            application/json:
              schema:
                items:
                  $ref: '#/components/schemas/FeedbackPortal'
                type: array
              examples:
                Example 1:
                  value:
                  - id: '2305843010122720311'
                    name: General
                  - id: '2305843010222720322'
                    name: My favorite category
        '400':
          description: Invalid portal ID
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '401':
          description: No access to account
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '500':
          description: An error occurred while fetching categories in a feedback portal
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
      description: Get the list of the feedback portal categories
      tags:
      - Feedback Portals
      security:
      - api_key:
        - read:feedback:craft
      parameters:
      - in: path
        name: portalId
        required: true
        schema:
          type: string
      - in: query
        name: workspaceId
        required: false
        schema:
          default: ''
          type: string
  /feedback_portal/{portalId}/importances:
    get:
      operationId: GetImportances
      responses:
        '200':
          description: A list of importances in a feedback portal
          content:
            application/json:
              schema:
                items:
                  $ref: '#/components/schemas/PortalImportance'
                type: array
              examples:
                Example 1:
                  value:
                  - id: '2305843010122720555'
                    name: Critical
                    isDefault: false
                  - id: '2305843010122720556'
                    name: Nice to Have
                    isDefault: true
        '400':
          description: Invalid portal ID
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '401':
          description: No access to account
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '500':
          description: An error occurred while fetching importances in a feedback portal
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
      description: Get the list of the feedback portal importances.
      tags:
      - Feedback Portals
      security:
      - api_key:
        - read:feedback:craft
      parameters:
      - in: path
        name: portalId
        required: true
        schema:
          type: string
  /feedback_portal/{portalId}/custom_fields:
    get:
      operationId: GetCustomFields
      responses:
        '200':
          description: A list of feedback portal custom fields and their metadata
          content:
            application/json:
              schema:
                items:
                  $ref: '#/components/schemas/CustomField'
                type: array
        '400':
          description: Invalid portal ID
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '401':
          description: No access to account
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '500':
          description: An error occurred while fetching custom fields in a feedback portal
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
      description: Get the list of your feedback portal's custom fields
      tags:
      - Feedback Portals
      security:
      - api_key:
        - read:feedback:craft
      parameters:
      - in: path
        name: portalId
        required: true
        schema:
          type: string
      - in: query
        name: includeOptions
        required: false
        schema:
          default: false
          type: boolean
  /feedback_portal/{portalId}/forms:
    get:
      operationId: GetForms
      responses:
        '200':
          description: A list of feedback portal forms and their metadata
          content:
            application/json:
              schema:
                properties:
                  forms:
                    items:
                      $ref: '#/components/schemas/PortalForm'
                    type: array
                  metadata:
                    properties:
                      count:
                        type: number
                        format: double
                      portalId:
                        type: string
                    required:
                    - count
                    - portalId
                    type: object
                required:
                - forms
                - metadata
                type: object
        '400':
          description: Invalid portal ID
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '401':
          description: No access to account
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
        '500':
          description: An error occurred while fetching forms in a feedback portal
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GeneralErrorResponse'
      description: Get the list of your feedback portal's forms
      tags:
      - Feedback Portals
      security:
      - api_key:
        - read:feedback:craft
      parameters:
      - in: path
        name: portalId
        required: true
        schema:
          type: string
      - description: Filter by category
        in: query
        name: categoryId
        required: false
        schema:
          type: string
      - in: query
        name: includeOptions
        required: false
        schema:
          default: false
          type: boolean
components:
  schemas:
    PortalForm:
      properties:
        id:
          type: string
        name:
          type: string
        categories:
          items:
            $ref: '#/components/schemas/Entity'
          type: array
        fields:
          items:
            $ref: '#/components/schemas/FormCustomField'
          type: array
      required:
      - id
      - name
      - categories
      - fields
      type: object
      additionalProperties: false
    Workspace:
      properties:
        id:
          type: string
        name:
          type: string
          nullable: true
        key:
          type: string
        webUrl:
          type: string
          description: Canonical Craft.io app URL for this workspace. Computed in PublishService.
      type: object
      additionalProperties: false
    PortalImportance:
      properties:
        id:
          type: string
        name:
          type: string
        isDefault:
          type: boolean
          description: True when this importance is the portal's default — used by create_feedback when `importanceId` is omitted.
      required:
      - id
      - name
      type: object
      additionalProperties: false
    CustomFieldOption:
      properties:
        id:
          type: string
        label:
          type: string
        startDate:
          type: string
          nullable: true
        endDate:
          type: string
          nullable: true
      required:
      - id
      - label
      type: object
      additionalProperties: false
    Entity:
      properties:
        id:
          type: string
        name:
          type: string
          nullable: true
      type: object
      additionalProperties: false
    FormCustomField:
      properties:
        id:
          type: string
        name:
          type: string
        type:
          type: string
        values:
          items:
            type: string
          type: array
        options:
          items:
            $ref: '#/components/schemas/CustomFieldOption'
          type: array
        optionShape:
          $ref: '#/components/schemas/OptionShape'
        required:
          type: boolean
      required:
      - id
      - name
      - type
      - required
      type: object
      additionalProperties: false
    GeneralErrorResponse:
      properties:
        message:
          type: string
      required:
      - message
      type: object
      additionalProperties: false
    FeedbackPortal:
      properties:
        id:
          type: string
        name:
          type: string
          nullable: true
        url:
          type: string
        workspaces:
          items:
            $ref: '#/components/schemas/Workspace'
          type: array
        webUrl:
          type: string
          description: Fully-qualified portal URL (https://{slug}.{FPURL}). Convenience over `url`.
      type: object
      additionalProperties: false
    OptionShape:
      type: string
      enum:
      - select
      - date
      - date_range
    CustomField:
      properties:
        id:
          type: string
        name:
          type: string
        type:
          type: string
        values:
          items:
            type: string
          type: array
        options:
          items:
            $ref: '#/components/schemas/CustomFieldOption'
          type: array
        optionShape:
          $ref: '#/components/schemas/OptionShape'
      required:
      - id
      - name
      - type
      type: object
      additionalProperties: false
  securitySchemes:
    api_key:
      type: apiKey
      in: header
      name: x-api-key