Clevergy

Clevergy Tickets API

The Tickets API from Clevergy — 3 operation(s) for tickets.

GitHub OpenAPI

Operations 4

GET /tickets/{ticketId} Get ticket details #
PUT /tickets/{ticketId} Update ticket #
POST /tickets/{ticketId}/comment Add comment #
POST /comments/{commentId}/attachment-upload-url #

Documentation

📖
Documentation
https://docs.clever.gy/developer
📖
APIReference
https://docs.clever.gy/connect-api/clevergy-connect-api
📖
Authentication
https://raw.githubusercontent.com/api-evangelist/clevergy/refs/heads/main/authentication/clevergy-authentication.yml
📖
RateLimits
https://raw.githubusercontent.com/api-evangelist/clevergy/refs/heads/main/rate-limits/clevergy-rate-limits.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/clevergy/refs/heads/main/openapi/clevergy-tickets-api-openapi.yml

Other Resources

🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/clevergy/refs/heads/main/conventions/clevergy-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/clevergy/refs/heads/main/errors/clevergy-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/clevergy/refs/heads/main/data-model/clevergy-data-model.yml
🔗
Lifecycle
https://raw.githubusercontent.com/api-evangelist/clevergy/refs/heads/main/lifecycle/clevergy-lifecycle.yml
🔗
Conformance
https://raw.githubusercontent.com/api-evangelist/clevergy/refs/heads/main/conformance/clevergy-conformance.yml
🔗
Webhooks
https://raw.githubusercontent.com/api-evangelist/clevergy/refs/heads/main/asyncapi/clevergy-webhooks.yml
🔗
Postman
https://www.postman.com/clevergy/clevergy-public-workspace

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OpenAPI Specification

clevergy-tickets-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Clevergy Connect Tickets API
  description: Connect enables Clevergy customers to build integrations with the Clevergy platform. To request access please write to soporte.clientes@clever.gy
  version: 1.0.0
servers:
- url: https://connect.clever.gy
security:
- key: []
tags:
- name: Tickets
paths:
  /tickets/{ticketId}:
    get:
      summary: Get ticket details
      description: 'Returns the details of a ticket

        '
      tags:
      - Tickets
      operationId: getTicketDetails
      parameters:
      - name: ticketId
        in: path
        description: ID of ticket
        required: true
        schema:
          type: string
      responses:
        '200':
          description: ticket details
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Ticket'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HttpErrorUnauthorized'
        '404':
          description: Not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HttpErrorNotFound'
        default:
          description: Unexpected error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
    put:
      summary: Update ticket
      description: Updates a ticket
      tags:
      - Tickets
      operationId: updateTicket
      parameters:
      - name: ticketId
        in: path
        description: ID of ticket
        required: true
        schema:
          type: string
      responses:
        '200':
          description: ticket details
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Ticket'
        '400':
          description: Bad request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HttpErrorBadRequest'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HttpErrorUnauthorized'
        '404':
          description: Not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HttpErrorNotFound'
        default:
          description: Unexpected error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/UpdateTicketRequest'
        description: Ticket attributes to be updated
  /tickets/{ticketId}/comment:
    post:
      summary: Add comment
      description: 'Add comment to ticket

        '
      tags:
      - Tickets
      operationId: addCommentToTicket
      parameters:
      - name: ticketId
        in: path
        description: ID of ticket
        required: true
        schema:
          type: string
      responses:
        '201':
          description: Comment successfully added to ticket
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Comment'
        '400':
          description: Bad request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HttpErrorBadRequest'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HttpErrorUnauthorized'
        '404':
          description: Not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HttpErrorNotFound'
        default:
          description: Unexpected error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CommentRequest'
        description: message of the comment to add
        required: true
  /comments/{commentId}/attachment-upload-url:
    post:
      description: Returns a signed, temporary bucket url to upload an file for a comment
      tags:
      - Tickets
      operationId: createCommentAttachmentSignedUrl
      parameters:
      - name: commentId
        in: path
        description: ID of comment
        required: true
        schema:
          type: string
          format: uuid
      responses:
        '200':
          description: A signed, temporary bucket url to upload an file for a comment. Valid for 15 minutes. To upload a file send a PUT request adding the file as form data. The file will be uploaded to the bucket and the url will be returned in the response.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CommentAttachmentUrl'
        default:
          description: Unexpected error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CommentAttachmentRequest'
        description: Comment attachment request
        required: true
components:
  schemas:
    CommentAttachmentRequest:
      type: object
      description: Request to get a signed url to upload a file for a comment
      properties:
        fileName:
          type: string
          description: The name of the file to upload. It should include the extension. If this file already exists, it will be overwritten.
      required:
      - fileName
    HttpErrorNotFound:
      type: object
      properties:
        timestamp:
          description: Request date and time
          type: string
          example: '2023-12-26T10:23:19.508+00:00'
        status:
          description: Http error code
          type: integer
          format: int32
          example: 404
        error:
          description: Http error description
          type: string
          example: Not Found
        path:
          description: Request path
          type: string
          example: /auth/alice.smith@gmail.com/token
    HttpErrorUnauthorized:
      type: object
      properties:
        timestamp:
          description: Request date and time
          type: string
          example: '2023-12-26T10:23:19.508+00:00'
        status:
          description: Http error code
          type: integer
          format: int32
          example: 401
        error:
          description: Http error description
          type: string
          example: Unauthorized
        path:
          description: Request path
          type: string
          example: /auth/john.doe@gmail.com/token
    CommentAttachmentUrl:
      type: object
      description: Signed url to attach a file to a comment
      properties:
        url:
          type: string
          description: The signed url to upload the file. Valid for 15 minutes. Send a PUT request to this url with the file as form data.
      required:
      - url
    HttpErrorBadRequest:
      type: object
      properties:
        timestamp:
          description: Request date and time
          type: string
          example: '2023-12-26T10:23:19.508+00:00'
        status:
          description: Http error code
          type: integer
          format: int32
          example: 400
        error:
          description: Http error description
          type: string
          example: Bad Request
        path:
          description: Request path
          type: string
          example: /users
    CommentRequest:
      type: object
      properties:
        message:
          type: string
      required:
      - message
    Error:
      type: object
      required:
      - code
      - message
      properties:
        code:
          type: integer
          format: int32
        message:
          type: string
    Ticket:
      type: object
      description: Ticket
      properties:
        id:
          type: string
        tenantId:
          type: string
        userId:
          type: string
        houseId:
          type: string
        contractId:
          type: string
        equipmentId:
          type: string
        alertId:
          type: string
        status:
          type: string
          enum:
          - NEW
          - OPEN
          - PENDING
          - SOLVED
          - CLOSED
        title:
          type: string
        description:
          type: string
        comments:
          type: array
          items:
            $ref: '#/components/schemas/Comment'
        createdAt:
          type: string
          format: date-time
        updatedAt:
          type: string
          format: date-time
      required:
      - id
      - tenantId
      - status
      - title
      - description
      - createdAt
      - updatedAt
    Comment:
      type: object
      properties:
        id:
          type: number
        ticketId:
          type: string
        message:
          type: string
        author:
          type: string
          enum:
          - USER
          - SUPPORT
        attachments:
          type: array
          items:
            type: string
        createdAt:
          type: string
          format: date-time
        updatedAt:
          type: string
          format: date-time
      required:
      - id
      - ticketId
      - message
      - author
      - attachments
      - createdAt
      - updatedAt
    UpdateTicketRequest:
      type: object
      properties:
        status:
          type: string
          enum:
          - NEW
          - OPEN
          - PENDING
          - SOLVED
          - CLOSED
      required:
      - status
  securitySchemes:
    key:
      type: apiKey
      in: header
      name: clevergy-api-key
x-google-endpoints:
- name: connect.clever.gy
  allowCors: true
x-google-backend:
  address: https://public-front-back-tl56gypzra-ew.a.run.app