Britive ITSM Connections API

openapi: 3.2.0
info:
  title: Britive Services API Documentation ITSM Connections API
  version: v1
  description: API documentation for Users, Tags, Identity providers, Applications, Reporting, Audit logs, Tenants, SSO, Profiles, Password policies, MFA, Access Builder Settings, etc.
servers:
- url: https://{tenantURL}
  description: The primary server
  variables:
    tenantURL:
      default: test.britive-app.com
      description: The host of the server
security:
- bearerAuth: []
tags:
- name: ITSM Connections
  description: Manage ITSM Connections
paths:
  /api/itsm-manager/connections:
    post:
      tags:
      - ITSM Connections
      summary: Create an ITSM connection
      operationId: createItsmConnection
      requestBody:
        description: ITSM Connection Data
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ItsmConnectionDetails'
      responses:
        '201':
          description: ITSM Connection created successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ItsmConnectionDetails'
    get:
      tags:
      - ITSM Connections
      summary: Get list of ITSM connections
      operationId: listItsmConnections
      parameters:
      - name: type
        in: query
        description: ITSM filter by type.
        required: false
        schema:
          type: string
        example: Jira
      responses:
        '200':
          description: Successful operation
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/ItsmConnection'
  /api/itsm-manager/connections/{connectionId}:
    delete:
      tags:
      - ITSM Connections
      summary: Delete an ITSM connection
      operationId: deleteItsmConnection
      parameters:
      - name: connectionId
        in: path
        description: connectionId of an ITSM Connection
        required: true
        schema:
          type: string
      responses:
        '204':
          description: ITSM Connection deleted successfully.
        '404':
          description: ITSM Connection not found.
    get:
      tags:
      - ITSM Connections
      summary: Get ITSM connection for given connection ID
      operationId: getItsmConnection
      parameters:
      - name: connectionId
        in: path
        description: connectionId of an ITSM Connection
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ItsmConnectionDetails'
        '404':
          description: ITSM Connection not found.
    patch:
      tags:
      - ITSM Connections
      summary: Update an ITSM connection
      operationId: updateItsmConnection
      parameters:
      - name: connectionId
        in: path
        description: connectionId of an ITSM Connection
        required: true
        schema:
          type: string
      requestBody:
        description: ITSM Connection Data
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ItsmConnectionDetails'
      responses:
        '204':
          description: ITSM Connection updated successfully.
        '404':
          description: ITSM Connection not found.
  /api/itsm-manager/connections/{connectionId}/references:
    get:
      tags:
      - ITSM Connections
      summary: Get ITSM connection references for given connection ID
      operationId: getItsmConnectionReferences
      parameters:
      - name: connectionId
        in: path
        description: connectionId of an ITSM Connection
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Successful operation
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/ItsmConnectionReference'
        '404':
          description: ITSM Connection not found.
  /api/itsm-manager/connections/{connectionId}/validate:
    get:
      tags:
      - ITSM Connections
      summary: Validate ITSM connection for given connection ID
      operationId: validateItsmConnection
      parameters:
      - name: connectionId
        in: path
        description: connectionId of an ITSM Connection
        required: true
        schema:
          type: string
      responses:
        '204':
          description: Successful operation
        '404':
          description: ITSM Connection not found.
components:
  schemas:
    ItsmConnectionReference:
      type: object
      properties:
        id:
          type: string
        consumer:
          type: string
        entityType:
          type: string
        url:
          type: string
        entityData:
          type: object
    ItsmConnection:
      type: object
      properties:
        id:
          type: string
        type:
          type: string
        authType:
          type: string
        name:
          type: string
        description:
          type: string
    ItsmConnectionDetails:
      type: object
      properties:
        id:
          type: string
        type:
          type: string
        authType:
          type: string
        name:
          type: string
        description:
          type: string
        data:
          type: object
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
x-api-evangelist:
  assembled_from: https://docs.britive.com/apidocs/ (one OpenAPI fragment per operation page, .md variant)
  assembled_on: '2026-08-08'
  fragments: 372
  note: Britive publishes this contract only as per-operation fragments inside its Document360 API reference. This file is the faithful union of those fragments; the verbatim assembly is in openapi/_original/.