Automattic Support Interactions API
The support-interactions API from Automattic — 4 operation(s) for support-interactions.
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OpenAPI Specification
openapi: 3.2.0
info:
title: WordPress.com REST API — wpcom/v2 namespace Support Interactions API
version: v2
description: Derived by API Evangelist from the WordPress.com REST API route index published at https://public-api.wordpress.com/wpcom/v2/. Paths, HTTP methods, and parameter names/types/descriptions/defaults are taken verbatim from that index. Response schemas are not published in the route index, so successful responses are described but not schematised; the error envelope was observed live on public-api.wordpress.com.
contact:
name: Automattic
url: https://developer.wordpress.com/docs/api/
x-derived-from: https://public-api.wordpress.com/wpcom/v2/
x-derived-by: API Evangelist enrichment pipeline
servers:
- url: https://public-api.wordpress.com
security:
- bearerAuth: []
tags:
- name: support-interactions
paths:
/wpcom/v2/support-interactions:
get:
operationId: getWpcomV2SupportInteractions
summary: GET /wpcom/v2/support-interactions
tags:
- support-interactions
responses:
'200':
description: OK
'401':
description: Authentication required
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
'404':
description: Not found
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
parameters:
- name: status
in: query
required: false
schema:
type: array
default: []
items:
type: string
- name: is_test_mode
in: query
required: false
schema:
type: boolean
default: false
- name: page
in: query
required: false
schema:
type: integer
default: 1
- name: per_page
in: query
required: false
schema:
type: integer
default: 10
post:
operationId: postWpcomV2SupportInteractions
summary: POST /wpcom/v2/support-interactions
tags:
- support-interactions
responses:
'200':
description: OK
'401':
description: Authentication required
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
'404':
description: Not found
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
requestBody:
content:
application/json:
schema:
type: object
properties:
event_external_id:
type: string
is_test_mode:
type: boolean
default: false
event_source:
type: string
enum:
- help-center
- odie
- zendesk
- zendesk_staging
bot_slug:
type: string
event_metadata:
type: string
required:
- event_external_id
- event_source
/wpcom/v2/support-interactions/{support_interaction_id}:
get:
operationId: getWpcomV2SupportInteractionsbySupportInteractionId
summary: GET /wpcom/v2/support-interactions/{support_interaction_id}
tags:
- support-interactions
responses:
'200':
description: OK
'401':
description: Authentication required
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
'404':
description: Not found
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
parameters:
- name: support_interaction_id
in: path
required: true
schema:
type: string
/wpcom/v2/support-interactions/{support_interaction_id}/events:
post:
operationId: postWpcomV2SupportInteractionsbySupportInteractionIdEvents
summary: POST /wpcom/v2/support-interactions/{support_interaction_id}/events
tags:
- support-interactions
responses:
'200':
description: OK
'401':
description: Authentication required
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
'404':
description: Not found
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
parameters:
- name: support_interaction_id
in: path
required: true
schema:
type: string
requestBody:
content:
application/json:
schema:
type: object
properties:
event_external_id:
type: string
event_source:
type: string
enum:
- help-center
- odie
- zendesk
- zendesk_staging
event_metadata:
type: string
is_test_mode:
type: boolean
default: false
required:
- event_external_id
- event_source
/wpcom/v2/support-interactions/{support_interaction_id}/status:
post:
operationId: postWpcomV2SupportInteractionsbySupportInteractionIdStatus
summary: POST /wpcom/v2/support-interactions/{support_interaction_id}/status
tags:
- support-interactions
responses:
'200':
description: OK
'401':
description: Authentication required
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
'404':
description: Not found
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
parameters:
- name: support_interaction_id
in: path
required: true
schema:
type: string
requestBody:
content:
application/json:
schema:
type: object
properties:
status:
type: string
enum:
- open
- solved
- closed
required:
- status
put:
operationId: putWpcomV2SupportInteractionsbySupportInteractionIdStatus
summary: PUT /wpcom/v2/support-interactions/{support_interaction_id}/status
tags:
- support-interactions
responses:
'200':
description: OK
'401':
description: Authentication required
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
'404':
description: Not found
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
parameters:
- name: support_interaction_id
in: path
required: true
schema:
type: string
requestBody:
content:
application/json:
schema:
type: object
properties:
status:
type: string
enum:
- open
- solved
- closed
required:
- status
patch:
operationId: patchWpcomV2SupportInteractionsbySupportInteractionIdStatus
summary: PATCH /wpcom/v2/support-interactions/{support_interaction_id}/status
tags:
- support-interactions
responses:
'200':
description: OK
'401':
description: Authentication required
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
'404':
description: Not found
content:
application/json:
schema:
$ref: '#/components/schemas/WPRestError'
parameters:
- name: support_interaction_id
in: path
required: true
schema:
type: string
requestBody:
content:
application/json:
schema:
type: object
properties:
status:
type: string
enum:
- open
- solved
- closed
required:
- status
components:
schemas:
WPRestError:
type: object
description: WordPress REST API error envelope (observed on public-api.wordpress.com).
properties:
code:
type: string
example: rest_unauthorized
message:
type: string
example: Authentication required.
data:
type: object
properties:
status:
type: integer
example: 401
securitySchemes:
oauth2:
type: oauth2
description: WordPress.com OAuth 2.1, per https://public-api.wordpress.com/.well-known/openid-configuration
flows:
authorizationCode:
authorizationUrl: https://public-api.wordpress.com/oauth2-1/authorize
tokenUrl: https://public-api.wordpress.com/oauth2-1/token
refreshUrl: https://public-api.wordpress.com/oauth2-1/token
scopes:
global: ''
auth: ''
openid: ''
profile: ''
email: ''
users: ''
sites: ''
posts: ''
comments: ''
taxonomy: ''
follow: ''
sharing: ''
freshly-pressed: ''
notifications: ''
insights: ''
read: ''
stats: ''
media: ''
menus: ''
batch: ''
videos: ''
bearerAuth:
type: http
scheme: bearer