Augment Carrier Support API

openapi: 3.2.0
info:
  title: Augment API Key Carrier Support API
  description: '<a href="https://trust.goaugment.com/?utm_campaign=api_docs&utm_source=api_docs&utm_medium=api_docs&utm_content=api_docs" target="_blank">Augment is now SOC 2 Type II Certified</a>


    The Augment API endpoints are calls your system makes to manage loads,

    carriers, and webhook configuration.

    The latest version of the Augment API is hosted [online](https://apidocs.goaugment.com).


    ## API Endpoints


    Endpoints your system calls to interact with Augment:


    - [Load Management](/reference/tag/load-management)

    - [Carrier Management](/reference/tag/carrier-management)

    - [Models](/reference/models)

    - [Webhook Endpoints](/reference/tag/webhook-endpoints)

    - [Webhook Event Subscriptions](/reference/tag/webhook-event-subscriptions)


    Webhook management access is gated. Request access from Augment before using

    these endpoints. After access is enabled, you can self-manage the webhook

    endpoints that receive event payloads and the webhook event subscriptions

    that control which events are sent to each endpoint.


    Use [Webhook Endpoints](/reference/tag/webhook-endpoints) to create and

    update the HTTPS destinations where Augment sends webhook payloads. Use

    [Webhook Event Subscriptions](/reference/tag/webhook-event-subscriptions) to

    choose event types for each endpoint and send test deliveries.


    Outbound webhook payloads, including Track & Trace events, are documented

    separately in the [Webhooks](/webhooks) reference. Subscriptions created

    through the public webhook management APIs deliver version 2 webhook payloads only.


    ## Resources


    * [Homepage](https://www.goaugment.com)

    * [LinkedIn](https://www.linkedin.com/company/goaugment)

    * [Jobs - we''re hiring!](https://jobs.ashbyhq.com/go-augment?utm_source=AMy24qx30n)


    ## Developer Notes


    All date-time fields are represented as strings. The date-time notation is defined by [RFC 3339, section 5.6](https://datatracker.ietf.org/doc/html/rfc3339#section-5.6). Examples:

    - `2025-08-21T12:34:56Z`

    - `2025-08-21T04:34:56-08:00`


    However, when using local time, do not include the trailing `Z` or timezone offset in the date-time string.


    Example:

    - `2025-08-21T12:34:56`

    '
  version: 20.0.1
servers:
- url: https://api.prod.goaugment.com
security:
- httpBasic: []
tags:
- name: Carrier Support
  description: 'Public API endpoints for correlating carrier issues (detention, lumper, TONU, etc.) with the matching incidents in your TMS. Access is gated by brokerage; talk to Augment before using these endpoints.

    '
paths:
  /v2/carrier-issues/external-ref:
    post:
      operationId: reportCarrierIssueExternalId
      tags:
      - Carrier Support
      summary: Report the external incident id for a carrier issue
      description: 'After you receive a `CARRIER_ISSUE_UPDATED` webhook and create the incident in your own TMS, call this endpoint with the `carrierIssueId` from that webhook and your incident id (`externalId`). Augment stores the correlation so subsequent `CARRIER_ISSUE_UPDATED` events for the same issue include your `externalId` — letting you update the existing incident in place instead of creating a duplicate.


        The call is idempotent: sending it again for the same `carrierIssueId` just updates the stored `externalId`. It is optional — if you never call it, events keep arriving without an `externalId` and nothing else changes.

        '
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CarrierIssueExternalRefRequest'
            example:
              carrierIssueId: 01JCARRIERISSUERECORD00001
              externalId: TMS-INC-30275
      responses:
        '204':
          description: External reference recorded
        '422':
          description: Invalid payload
components:
  schemas:
    CarrierIssueExternalRefRequest:
      type: object
      description: 'Correlates a carrier issue from a CARRIER_ISSUE_UPDATED webhook with the matching incident id in your TMS.

        '
      required:
      - carrierIssueId
      - externalId
      x-property-order:
      - carrierIssueId
      - externalId
      properties:
        carrierIssueId:
          type: string
          description: 'The correlation token from the CARRIER_ISSUE_UPDATED webhook payload.

            '
          example: 01JCARRIERISSUERECORD00001
        externalId:
          type: string
          description: The incident id in your TMS.
          example: TMS-INC-30275
  securitySchemes:
    httpBasic:
      type: http
      scheme: basic
      description: 'Authenticate with HTTP Basic auth by sending an empty username and your API key as the password, equivalent to encoding :<API_KEY> in the Basic credential.

        '
x-ext-urls: {}