REST API for interacting with Arctic Wolf security tickets — list tickets for an organization, fetch a ticket by ID, close a ticket, add comments, and download attachments. Authentication is bearer JWT via a Personal API Key from the Unified Portal, against a regional pod service endpoint.
{
"openapi": "3.1.0",
"info": {
"description": "APIs for retrieving and closing tickets for an organization.\n",
"title": "Ticket API",
"version": "1.0.0"
},
"servers": [
{
"description": "US001",
"url": "https://ticket-api.managedgw.us001-prod.arcticwolf.net"
},
{
"description": "US002",
"url": "https://ticket-api.managedgw.us002-prod.arcticwolf.net"
},
{
"description": "US003",
"url": "https://ticket-api.managedgw.us003-prod.arcticwolf.net"
},
{
"description": "EU001",
"url": "https://ticket-api.managedgw.eu001-prod.arcticwolf.net"
},
{
"description": "AU001",
"url": "https://ticket-api.managedgw.au001-prod.arcticwolf.net"
},
{
"description": "CA001",
"url": "https://ticket-api.managedgw.ca001-prod.arcticwolf.net"
}
],
"paths": {
"/api/v1/organizations/{organizationUuid}/tickets": {
"get": {
"summary": "List tickets for an organization",
"description": "Retrieve a paginated list of tickets for a specific organization",
"operationId": "listTickets",
"security": [
{
"BearerAuth": []
}
],
"tags": [
"Ticket"
],
"parameters": [
{
"$ref": "#/components/parameters/OrganizationUuid"
},
{
"$ref": "#/components/parameters/Status"
},
{
"$ref": "#/components/parameters/AssigneeByEmail"
},
{
"$ref": "#/components/parameters/AssigneeByFirstName"
},
{
"$ref": "#/components/parameters/AssigneeByLastName"
},
{
"$ref": "#/components/parameters/UpdatedBefore"
},
{
"$ref": "#/components/parameters/UpdatedAfter"
},
{
"$ref": "#/components/parameters/CreatedBefore"
},
{
"$ref": "#/components/parameters/CreatedAfter"
},
{
"$ref": "#/components/parameters/Priority"
},
{
"$ref": "#/components/parameters/Type"
},
{
"$ref": "#/components/parameters/Offset"
},
{
"$ref": "#/components/parameters/Limit"
},
{
"$ref": "#/components/parameters/IncludeComments"
}
],
"responses": {
"200": {
"$ref": "#/components/responses/PaginatedListTickets"
},
"400": {
"$ref": "#/components/responses/BadRequestError"
},
"401": {
"$ref": "#/components/responses/UnauthorizedError"
},
"403": {
"$ref": "#/components/responses/ForbiddenError"
},
"500": {
"$ref": "#/components/responses/InternalServerError"
}
}
}
},
"/api/v1/organizations/{organizationUuid}/tickets/{ticketId}": {
"get": {
"summary": "Get a ticket by ID",
"description": "Retrieve detailed information about a specific ticket",
"operationId": "getTicketById",
"security": [
{
"BearerAuth": []
}
],
"tags": [
"Ticket"
],
"parameters": [
{
"$ref": "#/components/parameters/OrganizationUuid"
},
{
"$ref": "#/components/parameters/TicketId"
},
{
"$ref": "#/components/parameters/IncludeComments"
}
],
"responses": {
"200": {
"$ref": "#/components/responses/TicketResponse"
},
"401": {
"$ref": "#/components/responses/UnauthorizedError"
},
"403": {
"$ref": "#/components/responses/ForbiddenError"
},
"404": {
"$ref": "#/components/responses/NotFoundError"
},
"500": {
"$ref": "#/components/responses/InternalServerError"
}
}
}
},
"/api/v1/organizations/{organizationUuid}/tickets/{ticketId}/close": {
"post": {
"summary": "Close a ticket",
"description": "Close a ticket with an optional comment",
"operationId": "closeTicket",
"security": [
{
"BearerAuth": []
}
],
"tags": [
"Ticket"
],
"parameters": [
{
"$ref": "#/components/parameters/OrganizationUuid"
},
{
"$ref": "#/components/parameters/TicketId"
}
],
"requestBody": {
"$ref": "#/components/requestBodies/CloseTicketRequest"
},
"responses": {
"200": {
"$ref": "#/components/responses/CloseTicketResponse"
},
"400": {
"$ref": "#/components/responses/BadRequestError"
},
"401": {
"$ref": "#/components/responses/UnauthorizedError"
},
"403": {
"$ref": "#/components/responses/ForbiddenError"
},
"404": {
"$ref": "#/components/responses/NotFoundError"
},
"500": {
"$ref": "#/components/responses/InternalServerError"
}
}
}
},
"/api/v1/organizations/{organizationUuid}/tickets/{ticketId}/comments": {
"post": {
"summary": "Add a comment to a ticket",
"description": "Add a new comment to an existing ticket",
"operationId": "addCommentToTicket",
"security": [
{
"BearerAuth": []
}
],
"tags": [
"Comment"
],
"parameters": [
{
"$ref": "#/components/parameters/OrganizationUuid"
},
{
"$ref": "#/components/parameters/TicketId"
}
],
"requestBody": {
"$ref": "#/components/requestBodies/AddCommentRequest"
},
"responses": {
"200": {
"$ref": "#/components/responses/AddCommentResponse"
},
"400": {
"$ref": "#/components/responses/BadRequestError"
},
"401": {
"$ref": "#/components/responses/UnauthorizedError"
},
"403": {
"$ref": "#/components/responses/ForbiddenError"
},
"404": {
"$ref": "#/components/responses/NotFoundError"
},
"500": {
"$ref": "#/components/responses/InternalServerError"
}
}
}
},
"/api/v1/organizations/{organizationUuid}/tickets/{ticketId}/attachments/{attachmentId}": {
"get": {
"summary": "Download an attachment",
"description": "Get a presigned URL to download a ticket attachment",
"operationId": "getAttachment",
"security": [
{
"BearerAuth": []
}
],
"tags": [
"Attachment"
],
"parameters": [
{
"$ref": "#/components/parameters/OrganizationUuid"
},
{
"$ref": "#/components/parameters/TicketId"
},
{
"$ref": "#/components/parameters/AttachmentId"
}
],
"responses": {
"200": {
"$ref": "#/components/responses/AttachmentURLResponse"
},
"401": {
"$ref": "#/components/responses/UnauthorizedError"
},
"403": {
"$ref": "#/components/responses/ForbiddenError"
},
"404": {
"$ref": "#/components/responses/NotFoundError"
},
"500": {
"$ref": "#/components/responses/InternalServerError"
}
}
}
}
},
"components": {
"securitySchemes": {
"BearerAuth": {
"type": "http",
"scheme": "bearer",
"bearerFormat": "JWT"
}
},
"parameters": {
"OrganizationUuid": {
"in": "path",
"name": "organizationUuid",
"required": true,
"schema": {
"type": "string",
"format": "uuid",
"pattern": "^[0-9a-f]{8}-[0-9a-f]{4}-[1-5][0-9a-f]{3}-[89ab][0-9a-f]{3}-[0-9a-f]{12}$",
"minLength": 36,
"maxLength": 36
},
"description": "The unique identifier for the organization",
"examples": {
"uuid": {
"value": "550e8400-e29b-41d4-a716-446655440000"
}
}
},
"TicketId": {
"in": "path",
"name": "ticketId",
"required": true,
"schema": {
"type": "integer",
"format": "int64",
"minimum": 1,
"maximum": 9223372036854776000
},
"description": "The unique identifier for the ticket",
"examples": {
"ticketId": {
"value": 12345
}
}
},
"AttachmentId": {
"in": "path",
"name": "attachmentId",
"required": true,
"schema": {
"type": "integer",
"format": "int64",
"minimum": 1,
"maximum": 9223372036854776000
},
"description": "The unique identifier for the attachment",
"examples": {
"attachmentId": {
"value": 70001
}
}
},
"Status": {
"in": "query",
"name": "status",
"description": "Filter by ticket status(es). Provide single value or comma-separated list.",
"schema": {
"type": "array",
"items": {
"$ref": "#/components/schemas/TicketStatus"
},
"uniqueItems": true,
"minItems": 1,
"maxItems": 10
},
"style": "form",
"explode": false,
"examples": {
"status": {
"value": [
"OPEN",
"PENDING"
]
}
}
},
"AssigneeByEmail": {
"in": "query",
"name": "assigneeByEmail",
"description": "Filter by assignee email(s). Provide single email or comma-separated list.",
"schema": {
"type": "array",
"items": {
"type": "string",
"format": "email",
"pattern": "^[^@\\s]+@[^@\\s]+\\.[^@\\s]+$",
"minLength": 3,
"maxLength": 254
},
"uniqueItems": true,
"minItems": 1,
"maxItems": 50
},
"style": "form",
"explode": false,
"examples": {
"email": {
"value": [
"agent@example.com",
"agent2@example.com"
]
}
}
},
"AssigneeByFirstName": {
"in": "query",
"name": "assigneeByFirstName",
"description": "Filter by assignee first name(s). Provide single name or comma-separated list.",
"schema": {
"type": "array",
"items": {
"type": "string",
"pattern": "^[a-zA-Z\\s\\-\\.,\\']+$",
"minLength": 1,
"maxLength": 100
},
"uniqueItems": true,
"minItems": 1,
"maxItems": 50
},
"style": "form",
"explode": false,
"examples": {
"firstName": {
"value": [
"John",
"Jane"
]
}
}
},
"AssigneeByLastName": {
"in": "query",
"name": "assigneeByLastName",
"description": "Filter by assignee last name(s). Provide single name or comma-separated list.",
"schema": {
"type": "array",
"items": {
"type": "string",
"pattern": "^[a-zA-Z\\s\\-\\.,\\']+$",
"minLength": 1,
"maxLength": 100
},
"uniqueItems": true,
"minItems": 1,
"maxItems": 50
},
"style": "form",
"explode": false,
"examples": {
"lastName": {
"value": [
"Doe",
"Smith"
]
}
}
},
"UpdatedBefore": {
"in": "query",
"name": "updatedBefore",
"description": "Filter tickets that were last updated before this timestamp (ISO 8601, UTC)",
"schema": {
"type": "string",
"format": "date-time",
"pattern": "^\\d{4}-\\d{2}-\\d{2}T\\d{2}:\\d{2}:\\d{2}(\\.\\d{1,3})?([+-]\\d{2}:\\d{2}|Z)$",
"minLength": 19,
"maxLength": 29
},
"examples": {
"timestamp": {
"value": "2026-03-04T14:00:00Z"
}
}
},
"UpdatedAfter": {
"in": "query",
"name": "updatedAfter",
"description": "Filter tickets that were last updated after this timestamp (ISO 8601, UTC)",
"schema": {
"type": "string",
"format": "date-time",
"pattern": "^\\d{4}-\\d{2}-\\d{2}T\\d{2}:\\d{2}:\\d{2}(\\.\\d{1,3})?([+-]\\d{2}:\\d{2}|Z)$",
"minLength": 19,
"maxLength": 29
},
"examples": {
"timestamp": {
"value": "2026-03-01T00:00:00Z"
}
}
},
"CreatedBefore": {
"in": "query",
"name": "createdBefore",
"description": "Filter tickets that were created before this timestamp (ISO 8601, UTC)",
"schema": {
"type": "string",
"format": "date-time",
"pattern": "^\\d{4}-\\d{2}-\\d{2}T\\d{2}:\\d{2}:\\d{2}(\\.\\d{1,3})?([+-]\\d{2}:\\d{2}|Z)$",
"minLength": 19,
"maxLength": 29
},
"examples": {
"timestamp": {
"value": "2026-03-04T23:59:59Z"
}
}
},
"CreatedAfter": {
"in": "query",
"name": "createdAfter",
"description": "Filter tickets that were created after this timestamp (ISO 8601, UTC)",
"schema": {
"type": "string",
"format": "date-time",
"pattern": "^\\d{4}-\\d{2}-\\d{2}T\\d{2}:\\d{2}:\\d{2}(\\.\\d{1,3})?([+-]\\d{2}:\\d{2}|Z)$",
"minLength": 19,
"maxLength": 29
},
"examples": {
"timestamp": {
"value": "2026-02-01T00:00:00Z"
}
}
},
"Priority": {
"in": "query",
"name": "priority",
"description": "Filter by priority level(s). Provide single value or comma-separated list.",
"schema": {
"type": "array",
"items": {
"$ref": "#/components/schemas/Priority"
},
"uniqueItems": true,
"minItems": 1,
"maxItems": 4
},
"style": "form",
"explode": false,
"examples": {
"priority": {
"value": [
"HIGH",
"URGENT"
]
}
}
},
"Type": {
"in": "query",
"name": "type",
"description": "Filter by ticket type(s). Provide single value or comma-separated list.",
"schema": {
"type": "array",
"items": {
"$ref": "#/components/schemas/TicketType"
},
"uniqueItems": true,
"minItems": 1,
"maxItems": 10
},
"style": "form",
"explode": false,
"examples": {
"type": {
"value": [
"INCIDENT",
"PROBLEM"
]
}
}
},
"Offset": {
"in": "query",
"name": "offset",
"description": "Number of items to skip before starting to return results",
"schema": {
"type": "integer",
"default": 0,
"minimum": 0,
"maximum": 100000
},
"examples": {
"offset": {
"value": 0
}
}
},
"Limit": {
"in": "query",
"name": "limit",
"description": "Maximum number of items to return",
"schema": {
"type": "integer",
"default": 20,
"minimum": 1,
"maximum": 100
},
"examples": {
"limit": {
"value": 20
}
}
},
"IncludeComments": {
"in": "query",
"name": "includeComments",
"description": "Whether to include comments & attachments in the response",
"schema": {
"type": "boolean",
"default": false
},
"examples": {
"includeComments": {
"value": false
}
}
}
},
"requestBodies": {
"CloseTicketRequest": {
"description": "Comment for closing a ticket",
"required": true,
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/CloseTicketRequest"
}
}
}
},
"AddCommentRequest": {
"description": "Add comment to a ticket",
"required": true,
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/AddCommentRequest"
}
}
}
}
},
"responses": {
"PaginatedListTickets": {
"description": "A paginated list of tickets",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/PaginatedListTickets"
},
"examples": {
"success": {
"$ref": "#/components/examples/TicketListExample"
}
}
}
}
},
"TicketResponse": {
"description": "Ticket details",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Ticket"
},
"examples": {
"success": {
"$ref": "#/components/examples/TicketOpenExample"
}
}
}
}
},
"CloseTicketResponse": {
"description": "Ticket successfully closed",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Ticket"
},
"examples": {
"closedTicket": {
"$ref": "#/components/examples/TicketClosedExample"
}
}
}
}
},
"AttachmentURLResponse": {
"description": "URL to download the attachment",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/AttachmentURL"
},
"examples": {
"attachmentURL": {
"$ref": "#/components/examples/AttachmentURLExample"
}
}
}
}
},
"AddCommentResponse": {
"description": "Comment successfully added to ticket",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Comment"
},
"examples": {
"addedComment": {
"$ref": "#/components/examples/CommentAddedExample"
}
}
}
}
},
"UnexpectedError": {
"description": "Unexpected error",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Error"
}
}
}
},
"BadRequestError": {
"description": "Invalid request",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Error"
},
"examples": {
"badRequest": {
"value": {
"code": "invalid_request",
"description": "The 'limit' parameter must be less than or equal to 100."
}
}
}
}
}
},
"UnauthorizedError": {
"description": "Authentication required or token invalid",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Error"
},
"examples": {
"unauthorized": {
"value": {
"code": "unauthorized",
"description": "Invalid or expired authentication token."
}
}
}
}
}
},
"ForbiddenError": {
"description": "Authenticated but insufficient permissions",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Error"
},
"examples": {
"forbidden": {
"value": {
"code": "forbidden",
"description": "Insufficient permissions to access this resource."
}
}
}
}
}
},
"NotFoundError": {
"description": "Ticket not found",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Error"
},
"examples": {
"notFound": {
"value": {
"code": "not_found",
"description": "Ticket with ID 12345 was not found."
}
},
"attachmentNotFound": {
"value": {
"code": "not_found",
"description": "Attachment with ID 123 belonging to Ticket with ID 456 was not found."
}
}
}
}
}
},
"InternalServerError": {
"description": "Internal Server Error",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Error"
},
"examples": {
"internalError": {
"value": {
"code": "internal_server_error",
"description": "An unexpected error occurred while processing your request."
}
}
}
}
}
}
},
"schemas": {
"TicketStatus": {
"type": "string",
"description": "Ticket status mapping with Unified Portal: OPEN, NEW, HOLD -> With Arctic Wolf; PENDING -> With Customer; CLOSED -> Closed; OPEN, NEW, HOLD, PENDING -> Open.",
"enum": [
"OPEN",
"NEW",
"PENDING",
"HOLD",
"CLOSED"
],
"minLength": 3,
"maxLength": 7
},
"Priority": {
"type": "string",
"description": "Priority level for the ticket",
"enum": [
"LOW",
"NORMAL",
"HIGH",
"URGENT"
],
"minLength": 3,
"maxLength": 6
},
"TicketType": {
"type": "string",
"description": "Type of ticket",
"enum": [
"QUESTION",
"INCIDENT",
"PROBLEM",
"TASK"
],
"minLength": 4,
"maxLength": 8
},
"CommentType": {
"type": "string",
"description": "Type of comment",
"enum": [
"PUBLIC",
"INTERNAL"
],
"minLength": 6,
"maxLength": 8
},
"Ticket": {
"type": "object",
"description": "Represents a support ticket",
"properties": {
"id": {
"type": "integer",
"format": "int64",
"minimum": 1,
"maximum": 9223372036854776000,
"description": "Unique identifier for the ticket"
},
"title": {
"type": "string",
"description": "Brief summary of the ticket issue",
"pattern": "^[\\s\\S]*$",
"minLength": 1,
"maxLength": 255
},
"description": {
"type": "string",
"description": "Detailed description of the ticket issue",
"pattern": "^[\\s\\S]*$",
"minLength": 1,
"maxLength": 65535
},
"organizationUuid": {
"type": "string",
"format": "uuid",
"pattern": "^[0-9a-f]{8}-[0-9a-f]{4}-[1-5][0-9a-f]{3}-[89ab][0-9a-f]{3}-[0-9a-f]{12}$",
"minLength": 36,
"maxLength": 36,
"description": "UUID of the organization this ticket belongs to"
},
"status": {
"$ref": "#/components/schemas/TicketStatus",
"description": "Current status of the ticket"
},
"assignee": {
"$ref": "#/components/schemas/User",
"description": "The assignee maps to the Assigned To field in the Arctic Wolf Unified Portal."
},
"priority": {
"$ref": "#/components/schemas/Priority",
"description": "Priority level of the ticket"
},
"type": {
"$ref": "#/components/schemas/TicketType",
"description": "Type of the ticket"
},
"createdAt": {
"type": "string",
"format": "date-time",
"pattern": "^\\d{4}-\\d{2}-\\d{2}T\\d{2}:\\d{2}:\\d{2}(\\.\\d{1,3})?([+-]\\d{2}:\\d{2}|Z)$",
"minLength": 19,
"maxLength": 29,
"description": "Timestamp when the ticket was created (ISO 8601, UTC)"
},
"updatedAt": {
"type": "string",
"format": "date-time",
"pattern": "^\\d{4}-\\d{2}-\\d{2}T\\d{2}:\\d{2}:\\d{2}(\\.\\d{1,3})?([+-]\\d{2}:\\d{2}|Z)$",
"minLength": 19,
"maxLength": 29,
"description": "Timestamp when the ticket was last updated (ISO 8601, UTC)"
},
"commentCount": {
"type": "integer",
"minimum": 0,
"maximum": 100000,
"description": "Total number of comments on the ticket (includes all comments)"
},
"attachmentCount": {
"type": "integer",
"minimum": 0,
"maximum": 1000,
"description": "Total number of non-deleted attachments on the ticket"
},
"comments": {
"type": "array",
"items": {
"$ref": "#/components/schemas/Comment"
},
"minItems": 0,
"maxItems": 10000,
"description": "List of comments (included if requested)"
},
"attachments": {
"type": "array",
"items": {
"$ref": "#/components/schemas/Attachment"
},
"minItems": 0,
"maxItems": 1000,
"description": "List of attachments"
}
}
},
"Comment": {
"type": "object",
"description": "Represents a comment on a ticket",
"properties": {
"id": {
"type": "integer",
"format": "int64",
"minimum": 1,
"maximum": 9223372036854776000,
"description": "Unique identifier for the comment"
},
"body": {
"type": "string",
"minLength": 1,
"maxLength": 65535,
"pattern": "^[\\s\\S]*$",
"description": "Comment body text (maximum 65535 characters)"
},
"author": {
"$ref": "#/components/schemas/User",
"description": "User who authored the comment"
},
"createdAt": {
"type": "string",
"format": "date-time",
"pattern": "^\\d{4}-\\d{2}-\\d{2}T\\d{2}:\\d{2}:\\d{2}(\\.\\d{1,3})?([+-]\\d{2}:\\d{2}|Z)$",
"minLength": 19,
"maxLength": 29,
"description": "Timestamp when the comment was created (ISO 8601, UTC)"
},
"type": {
"$ref": "#/components/schemas/CommentType",
"description": "Indicates whether the comment is public or internal"
}
}
},
"Attachment": {
"type": "object",
"description": "Represents a file attachment on a ticket or comment",
"required": [
"id",
"deleted"
],
"properties": {
"id": {
"type": "integer",
"format": "int64",
"minimum": 1,
"maximum": 9223372036854776000,
"description": "Unique identifier for the attachment"
},
"commentId": {
"type": "integer",
"format": "int64",
"minimum": 1,
"maximum": 9223372036854776000,
"description": "ID of the comment this attachment belongs to"
},
"deleted": {
"type": "boolean",
"description": "Whether the attachment has been deleted. Deleted attachments are returned for audit purposes but cannot be downloaded."
},
"filename": {
"type": "string",
"description": "Name of the attached file",
"pattern": "^[^\\\\/:*?<>|]*$",
"minLength": 1,
"maxLength": 255
},
"contentType": {
"type": "string",
"description": "MIME type of the attached file",
"pattern": "^[a-zA-Z][a-zA-Z0-9][a-zA-Z0-9!#$&\\-\\^]*\\/[a-zA-Z0-9][a-zA-Z0-9!#$&\\-\\^]*$",
"minLength": 3,
"maxLength": 100
},
"createdAt": {
"type": "string",
"format": "date-time",
"pattern": "^\\d{4}-\\d{2}-\\d{2}T\\d{2}:\\d{2}:\\d{2}(\\.\\d{1,3})?([+-]\\d{2}:\\d{2}|Z)$",
"minLength": 19,
"maxLength": 29,
"description": "Timestamp when the attachment was created (ISO 8601, UTC)"
}
}
},
"Meta": {
"type": "object",
"description": "Pagination metadata for list responses",
"required": [
"offset",
"limit",
"total"
],
"properties": {
"offset": {
"type": "integer",
"minimum": 0,
"maximum": 100000,
"description": "Number of items skipped before starting to return results"
},
"limit": {
"type": "integer",
"minimum": 1,
"maximum": 1000,
"description": "Maximum number of items returned"
},
"total": {
"type": "integer",
"minimum": 0,
"maximum": 10000000,
"description": "Total number of items available"
}
}
},
"PaginatedListTickets": {
"type": "object",
"description": "Paginated list of tickets",
"required": [
"results",
"meta"
],
"properties": {
"results": {
"type": "array",
"items": {
"$ref": "#/components/schemas/Ticket"
},
"minItems": 0,
"maxItems": 1000,
"description": "Array of ticket objects"
},
"meta": {
"$ref": "#/components/schemas/Meta",
"description": "Pagination metadata"
}
}
},
"CloseTicketRequest": {
"type": "object",
"description": "Request body for closing a ticket",
"properties": {
"comment": {
"type": "string",
"minLength": 1,
"maxLength": 65535,
"pattern": "^[\\s\\S]*$",
"description": "Optional comment to add when closing the ticket (maximum 65535 characters)"
}
}
},
"AddCommentRequest": {
"type": "object",
"description": "Request body for adding a comment to a ticket",
"required": [
"body"
],
"properties": {
"body": {
"type": "string",
"minLength": 1,
"maxLength": 65535,
"pattern": "^[\\s\\S]*$",
"description": "The comment text to add (maximum 65535 characters)",
"examples": [
"We are currently investigating this issue."
# --- truncated at 32 KB (38 KB total) ---
# Full source: https://raw.githubusercontent.com/api-evangelist/arctic-wolf/refs/heads/main/openapi/arctic-wolf-ticket-api-openapi.json