Amigo

Amigo Operators API

The Operators API from Amigo — 17 operation(s) for operators.

GitHub OpenAPI
Business capability
Contact Centre Operations Management BC-430.30

Operations 19

GET /v1/{workspace_id}/operators/dashboard Operator dashboard overview #
GET /v1/{workspace_id}/operators/performance Operator performance summary #
GET /v1/{workspace_id}/operators/escalations/active List active escalations #
GET /v1/{workspace_id}/operators/escalations/stats Escalation statistics #
GET /v1/{workspace_id}/operators/escalations List escalation events #
GET /v1/{workspace_id}/operators/audit-log Query audit log #
GET /v1/{workspace_id}/operators/calls/{call_sid}/transcript Get call transcript #
GET /v1/{workspace_id}/operators/queue Priority-ranked operator queue #
POST /v1/{workspace_id}/operators/{operator_id}/briefing Generate operator briefing #
POST /v1/{workspace_id}/operators/{operator_id}/join-call Join active call as operator #
POST /v1/{workspace_id}/operators/{operator_id}/leave-call Remove operator from active call #
POST /v1/{workspace_id}/operators/{operator_id}/access-token Generate browser audio access token #
POST /v1/{workspace_id}/operators/{operator_id}/switch-mode Toggle operator listen/takeover mode #
POST /v1/{workspace_id}/operators/{operator_id}/send-guidance Send text guidance to agent during call #
POST /v1/{workspace_id}/operators/{operator_id}/wrap-up Record operator intervention wrap-up #
POST /v1/{workspace_id}/operators Register an operator #
GET /v1/{workspace_id}/operators List operators #
GET /v1/{workspace_id}/operators/{operator_id} Get an operator #
PATCH /v1/{workspace_id}/operators/{operator_id} Update an operator #

Documentation

📖
Documentation
https://docs.amigo.ai/developer-guide/classic-api
📖
Documentation
https://docs.amigo.ai/developer-guide/platform-api

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/amigo/refs/heads/main/openapi/amigo-operators-api-openapi.yml

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OpenAPI Specification

amigo-operators-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: Platform Operators API
  description: Management API for the Amigo platform. Provides CRUD operations for workspaces, API keys, and resources.
  version: 1.0.0
servers:
- url: https://api.platform.amigo.ai
  description: Production
security:
- BearerAuth: []
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/amigo/refs/heads/main/openapi/amigo-operators-api-openapi.yml