Amazon Web Services Routing Profiles API

The Routing Profiles API from Amazon Web Services — 9 operation(s) for routing profiles.

Documentation GitHub OpenAPI

Business capability

Contact Centre Operations Management BC-430.30

Operations 9

POST /routing-profiles/{InstanceId}/{RoutingProfileId}/associate-queues Amazon Web Services Associateroutingprofilequeues #

PUT /routing-profiles/{InstanceId} Amazon Web Services Createroutingprofile #

GET /routing-profiles/{InstanceId}/{RoutingProfileId} Amazon Web Services Describeroutingprofile #

POST /routing-profiles/{InstanceId}/{RoutingProfileId}/disassociate-queues Amazon Web Services Disassociateroutingprofilequeues #

POST /routing-profiles/{InstanceId}/{RoutingProfileId}/queues Amazon Web Services Updateroutingprofilequeues #

POST /routing-profiles/{InstanceId}/{RoutingProfileId}/agent-availability-timer Amazon Web Services Updateroutingprofileagentavailabilitytimer #

POST /routing-profiles/{InstanceId}/{RoutingProfileId}/concurrency Amazon Web Services Updateroutingprofileconcurrency #

POST /routing-profiles/{InstanceId}/{RoutingProfileId}/default-outbound-queue Amazon Web Services Updateroutingprofiledefaultoutboundqueue #

POST /routing-profiles/{InstanceId}/{RoutingProfileId}/name Amazon Web Services Updateroutingprofilename #

Specifications

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OpenAPI

https://raw.githubusercontent.com/api-evangelist/amazon-web-services/refs/heads/main/openapi/amazon-web-services-routing-profiles-api-openapi.yml

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Amazon Web Services connect Routing Profiles API
  description: Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement at any scale.
tags:
- name: Routing Profiles
paths:
  /routing-profiles/{InstanceId}/{RoutingProfileId}/associate-queues:
    POST:
      summary: Amazon Web Services Associateroutingprofilequeues
      description: Associates a set of queues with a routing profile.
      operationId: amazonWebServicesAssociateRoutingProfileQueues
      tags:
      - Routing Profiles
  /routing-profiles/{InstanceId}:
    PUT:
      summary: Amazon Web Services Createroutingprofile
      description: Creates a new routing profile.
      operationId: amazonWebServicesCreateRoutingProfile
      tags:
      - Routing Profiles
  /routing-profiles/{InstanceId}/{RoutingProfileId}:
    GET:
      summary: Amazon Web Services Describeroutingprofile
      description: Describes the specified routing profile.
      operationId: amazonWebServicesDescribeRoutingProfile
      tags:
      - Routing Profiles
  /routing-profiles/{InstanceId}/{RoutingProfileId}/disassociate-queues:
    POST:
      summary: Amazon Web Services Disassociateroutingprofilequeues
      description: Disassociates a set of queues from a routing profile.
      operationId: amazonWebServicesDisassociateRoutingProfileQueues
      tags:
      - Routing Profiles
  /routing-profiles/{InstanceId}/{RoutingProfileId}/queues:
    POST:
      summary: Amazon Web Services Updateroutingprofilequeues
      description: Updates the properties associated with a set of queues for a routing profile.
      operationId: amazonWebServicesUpdateRoutingProfileQueues
      tags:
      - Routing Profiles
  /routing-profiles/{InstanceId}/{RoutingProfileId}/agent-availability-timer:
    POST:
      summary: Amazon Web Services Updateroutingprofileagentavailabilitytimer
      description: Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.
      operationId: amazonWebServicesUpdateRoutingProfileAgentAvailabilityTimer
      tags:
      - Routing Profiles
  /routing-profiles/{InstanceId}/{RoutingProfileId}/concurrency:
    POST:
      summary: Amazon Web Services Updateroutingprofileconcurrency
      description: Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
      operationId: amazonWebServicesUpdateRoutingProfileConcurrency
      tags:
      - Routing Profiles
  /routing-profiles/{InstanceId}/{RoutingProfileId}/default-outbound-queue:
    POST:
      summary: Amazon Web Services Updateroutingprofiledefaultoutboundqueue
      description: Updates the default outbound queue of a routing profile.
      operationId: amazonWebServicesUpdateRoutingProfileDefaultOutboundQueue
      tags:
      - Routing Profiles
  /routing-profiles/{InstanceId}/{RoutingProfileId}/name:
    POST:
      summary: Amazon Web Services Updateroutingprofilename
      description: Updates the name and description of a routing profile. The request accepts the following data in JSON format. At least Name or Description must be provided.
      operationId: amazonWebServicesUpdateRoutingProfileName
      tags:
      - Routing Profiles