Amazon Web Services Queues API

The Queues API from Amazon Web Services — 10 operation(s) for queues.

Business capability
Contact Centre Operations Management BC-430.30

Operations 10

POST /queues/{InstanceId}/{QueueId}/associate-quick-connects Amazon Web Services Associatequeuequickconnects #
PUT /queues/{InstanceId} Amazon Web Services Createqueue #
GET /queues/{InstanceId}/{QueueId} Amazon Web Services Describequeue #
POST /queues/{InstanceId}/{QueueId}/disassociate-quick-connects Amazon Web Services Disassociatequeuequickconnects #
GET /queues/{InstanceId}/{QueueId}/quick-connects Amazon Web Services Listqueuequickconnects #
POST /queues/{InstanceId}/{QueueId}/hours-of-operation Amazon Web Services Updatequeuehoursofoperation #
POST /queues/{InstanceId}/{QueueId}/max-contacts Amazon Web Services Updatequeuemaxcontacts #
POST /queues/{InstanceId}/{QueueId}/name Amazon Web Services Updatequeuename #
POST /queues/{InstanceId}/{QueueId}/outbound-caller-config Amazon Web Services Updatequeueoutboundcallerconfig #
POST /queues/{InstanceId}/{QueueId}/status Amazon Web Services Updatequeuestatus #

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OpenAPI Specification

amazon-web-services-queues-api-openapi.yml Raw ↑
openapi: 3.2.0
info:
  title: Amazon Web Services connect Queues API
  description: Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement at any scale.
tags:
- name: Queues
paths:
  /queues/{InstanceId}/{QueueId}/associate-quick-connects:
    POST:
      summary: Amazon Web Services Associatequeuequickconnects
      description: This API is in preview release for Amazon Connect and is subject to change. Associates a set of quick connects with a queue.
      operationId: amazonWebServicesAssociateQueueQuickConnects
      tags:
      - Queues
  /queues/{InstanceId}:
    PUT:
      summary: Amazon Web Services Createqueue
      description: This API is in preview release for Amazon Connect and is subject to change. Creates a new queue for the specified Amazon Connect instance. If the phone number is claimed to a traffic distribution group that was created in the same Region as the Amazon Connect instance where you are calling this API, then you can use a full phone number ARN or a UUID for OutboundCallerIdNumberId. However, if the phone number is claimed to a traffic distribution group that is in one Region, and you are calling this API from an instance in another Amazon Web Services Region that is associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException. Only use the phone number ARN format that doesn't contain instance in the path, for example, arn:aws:connect:us-east-1:1234567890:phone-number/uuid. This is the same ARN format that is returned when you call the ListPhoneNumbersV2 API. If you plan to use IAM policies to allow/deny access to this API for phone number resources claimed to a traffic distribution group, see Allow or Deny queue API actions for phone numbers in a replica Region.
      operationId: amazonWebServicesCreateQueue
      tags:
      - Queues
  /queues/{InstanceId}/{QueueId}:
    GET:
      summary: Amazon Web Services Describequeue
      description: This API is in preview release for Amazon Connect and is subject to change. Describes the specified queue.
      operationId: amazonWebServicesDescribeQueue
      tags:
      - Queues
  /queues/{InstanceId}/{QueueId}/disassociate-quick-connects:
    POST:
      summary: Amazon Web Services Disassociatequeuequickconnects
      description: This API is in preview release for Amazon Connect and is subject to change. Disassociates a set of quick connects from a queue.
      operationId: amazonWebServicesDisassociateQueueQuickConnects
      tags:
      - Queues
  /queues/{InstanceId}/{QueueId}/quick-connects:
    GET:
      summary: Amazon Web Services Listqueuequickconnects
      description: This API is in preview release for Amazon Connect and is subject to change. Lists the quick connects associated with a queue.
      operationId: amazonWebServicesListQueueQuickConnects
      tags:
      - Queues
  /queues/{InstanceId}/{QueueId}/hours-of-operation:
    POST:
      summary: Amazon Web Services Updatequeuehoursofoperation
      description: This API is in preview release for Amazon Connect and is subject to change. Updates the hours of operation for the specified queue.
      operationId: amazonWebServicesUpdateQueueHoursOfOperation
      tags:
      - Queues
  /queues/{InstanceId}/{QueueId}/max-contacts:
    POST:
      summary: Amazon Web Services Updatequeuemaxcontacts
      description: This API is in preview release for Amazon Connect and is subject to change. Updates the maximum number of contacts allowed in a queue before it is considered full.
      operationId: amazonWebServicesUpdateQueueMaxContacts
      tags:
      - Queues
  /queues/{InstanceId}/{QueueId}/name:
    POST:
      summary: Amazon Web Services Updatequeuename
      description: This API is in preview release for Amazon Connect and is subject to change. Updates the name and description of a queue. At least Name or Description must be provided.
      operationId: amazonWebServicesUpdateQueueName
      tags:
      - Queues
  /queues/{InstanceId}/{QueueId}/outbound-caller-config:
    POST:
      summary: Amazon Web Services Updatequeueoutboundcallerconfig
      description: This API is in preview release for Amazon Connect and is subject to change. Updates the outbound caller ID name, number, and outbound whisper flow for a specified queue. If the phone number is claimed to a traffic distribution group that was created in the same Region as the Amazon Connect instance where you are calling this API, then you can use a full phone number ARN or a UUID for OutboundCallerIdNumberId. However, if the phone number is claimed to a traffic distribution group that is in one Region, and you are calling this API from an instance in another Amazon Web Services Region that is associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException. Only use the phone number ARN format that doesn't contain instance in the path, for example, arn:aws:connect:us-east-1:1234567890:phone-number/uuid. This is the same ARN format that is returned when you call the ListPhoneNumbersV2 API. If you plan to use IAM policies to allow/deny access to this API for phone number resources claimed to a traffic distribution group, see Allow or Deny queue API actions for phone numbers in a replica Region.
      operationId: amazonWebServicesUpdateQueueOutboundCallerConfig
      tags:
      - Queues
  /queues/{InstanceId}/{QueueId}/status:
    POST:
      summary: Amazon Web Services Updatequeuestatus
      description: This API is in preview release for Amazon Connect and is subject to change. Updates the status of the queue.
      operationId: amazonWebServicesUpdateQueueStatus
      tags:
      - Queues