Zillow Group privacy & data

we collect account identifiers, (including email address, a username and password, as well as internal identifiers we assign to individual accounts

we collect and record your contact information (such as first and last name, email address, and phone number)

We use third-party payment tools to process and store payment information like credit card numbers or bank account information. We do not store this information ourselves.

We may also collect more precise geolocation (e.g., GPS latitude and longitude) of your device, if you permit us to collect this information

This includes things like your home search history, homes you view, purchase activity, what you’ve clicked on

the device you use , such as your IP address, browser type, Internet service provider, platform type, device type/model/manufacturer, operating system

recordings or transcripts from phone calls and chat features with which you engage, where permitted by law

Protected Classification Characteristics , including age, date of birth, gender, and sex.

We use this information to create and administer your account, provide you with the relevant services and information, communicate with you regarding your account and your use of the services, for customer support purposes

We participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your browsing history.

including using generative artificial intelligence and machine learning in line with Our AI Principles

Prevent, investigate, and defend against fraud or unlawful or criminal activity

We strive to retain your personal data only for as long as is reasonably necessary to fulfill the purpose for which it was collected and in accordance with applicable laws.

We may retain copies of your personal data in backup archives. In these cases, your personal data is stored securely and isolated from further processing until deletion or de-identification is possible.

The Right to Deletion The right to have us delete the personal data we maintain about you.

The right to confirm whether we are processing your personal data

The right to obtain access to the personal data we have collected about you

The right to correct inaccuracies in your personal data

The right to have us delete the personal data we maintain about you.

The right to direct us not to “sell” your personal data to third parties for monetary or other valuable consideration

The right to withdraw consent you previously provided to us to collect and process your sensitive information.

Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to limit or opt-out of the sale of personal data or the processing of personal data for purposes of targeted advertising.