Walldorf Solutions privacy & data

In data protection law we are the "controller".

Your account: name, email, company, phone, your role in the company, and a scrambled form of your password

Orders, subscriptions, quotes and invoices: billing name and address, VAT number, what was bought, the number of users

card payments go to Stripe, which holds the card; we see only its type, last four digits and expiry month

Support tickets: what you write to us, your name, email and company, and what we answer

How the site is used: pages seen, the device and browser, an approximate place

Security: the address your computer uses (IP address) and the time of a request, failed sign-ins

to sell and renew licences and to keep the accounts

to answer you and improve the software

to keep the site and your account safe

only with your consent for statistics and marketing

while the account is open, then 2 years

5 years after the end of the year of the invoice

3 years after the ticket is closed

12 months

up to 30 days, longer for an attack being investigated

Where the law asks for it, the transfer is covered by the provider's standard data protection clauses.

Write to [email protected] or open a ticket on the support portal .

You may ask us for a copy of your personal data

to correct it

to delete it

to limit what we do with it

to move it to another provider

to stop using it for marketing or on the basis of our interests

Where we use your consent, you can withdraw it at any time

you may complain to the data protection authority of the country where you live or work

We do not sell personal data