Umami privacy & data

Umami processes information for its own business operations, including visits to our website, account administration, billing, and customer communications.

email addresses names usernames passwords contact preferences

We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services.

We collect location data such as information about your device's location, which can be either precise or imprecise.

information about how and when you use our Services

All payment data is stored by Stripe.

browser, operating-system, device, language, screen, and similar technical metadata

country, region, city, or other approximate location information

session, interaction, heatmap, or replay-related information where the applicable feature is enabled

To facilitate account creation and authentication and otherwise manage user accounts.

To deliver and facilitate delivery of services to the user.

To respond to user inquiries/offer support to users.

To fulfill and manage your orders.

providing customer support, troubleshooting, maintenance, monitoring, security, abuse prevention, and incident response

Category A - As long as the user has an account with us

No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

As configured by Customer, described in the Agreement or applicable product documentation, required to provide the Services, or required by law.

the EU SCCs are incorporated into this DPA and apply as described in Schedule 3

the UK Addendum is incorporated into this DPA

A current list of our subprocessors is available at https://umami.is/subprocessors .

Umami processes that data on their behalf under the Data Processing Agreement

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.

to request access and obtain a copy of your personal information

You can ask for the deletion of your personal information.

You may request correction of your personal data if it is incorrect or no longer relevant

You may object to the processing of your personal information.

You may request to opt out from future selling or sharing of your personal information to third parties.

Upon reasonable written request, Umami will make available information reasonably necessary to demonstrate compliance with this DPA.

Umami will provide reasonable assistance through appropriate technical and organizational measures to help Customer respond to Data Subject Requests.

We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.