Trellis privacy & data

Trellis acts as a data processor when processing guest personal data, property data, and communications data on behalf of its customers (property management companies, or "PMCs").

we may collect your name, address, mobile phone number, and email address when you submit an inquiry

we access and collect precise and approximate device location data, including latitude, longitude, GPS accuracy, speed, heading

Bank Details: If necessary, for specific transactions such as payments to property owners or refunds, we may collect and process bank account information.

IP Address: To ensure the security of transactions and prevent fraudulent activities, we may collect your IP address when using our services.

Cookies are small text files stored on your device that hold data specific to a website or server.

we use location data to: (a) automatically detect when a worker arrives at or leaves an assigned property ("geofencing")

We may use data provided by you to send you email newsletters with updates on product features; to provide retargeted advertising; and to conduct sales outreach to prospective customers.

Our Service uses artificial intelligence ("AI") and machine learning ("ML") technologies to provide core platform functionality, including AI-powered guest communications, task scheduling, and property management automation.

Retained for the duration of the customer relationship and for a period of 3 years thereafter

Retained for the period required by applicable tax and financial regulations (typically 7 years).

Retained for up to 26 months from the date of collection.

Historical location points are retained for the duration of the customer relationship and deleted within 90 days of account termination

Our primary database, its backups, and our application servers are hosted in the European Union, in Stockholm, Sweden, on infrastructure provided by Supabase and Amazon Web Services (AWS).

Standard Contractual Clauses (SCCs) approved by the European Commission, supplemented by the UK International Data Transfer Addendum for transfers subject to the UK GDPR

binding corporate rules

adequacy decisions or regulations, where applicable

Some of our service providers, including the AI providers described in this Policy, process data in the United States and other countries where they operate.

We have entered into data processing agreements with each of these providers that include appropriate confidentiality, security, and data protection obligations.

Right to Deletion You have the right to request that we delete any of your personal information.

The right to request a copy of your personal data that Trellis holds about you.

The right to request that Trellis correct your personal data if inaccurate or out of date.

The right to request that your personal data be deleted when it is no longer necessary for Trellis to retain such data.

The right to request that Trellis provide you with your personal data in a portable format

The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

we do allow advertising networks such as Meta and Google to collect your electronic activity while on our website for retargeted advertising purposes.