Ticketmaster privacy & data

The data controller that processes your information depends on which market you have an account or subscription with. The Ticketmaster family of companies also provides support services on behalf of one another and therefore acts as processors on behalf of the data controller

such as your name, street address, zip or postcode, email, phone number and credit card

what you did and didn't use our site/app for, or the site you visit when you leave us

we use tracking tools like browser cookies and web beacons and technology like GPS and WiFi to collect information about you

we may collect and use sensitive personal information, including biometric information, where it is necessary to provide you with the services you request

Where required, we will collect information from ticket purchasers and attendees for compliance purposes related to infectious disease

the browser and device you're using, your IP address, your location

To contact you with information or offers regarding upcoming events, products or services via email, push and web notifications, SMS, messaging services or social media platforms.

To prevent or detect unlawful behavior, to protect or enforce our legal rights or as otherwise permitted by law.

To make sure our messages and website are relevant to you (depending on your market).

your account and associated information will be deleted within a maximum of 90 days depending on the timeframes required by your local laws

we retain certain purchase information for accounting and tax purposes even after you have deleted your account

We will use contractual clauses, such as the Standard Contractual Clauses approved by the European Commission and other Regulatory Bodies where applicable.

we have listed our main global providers below

To exercise any of the above rights please contact us using our Webform

The right to request that your information be deleted, otherwise known as erasure or restricted from further use.

The right to request a copy of the information we hold about you, also known as right of access.

The right to correct, amend or update information you have given us

The right to contest any automated decision we make about you.

You have the right to opt-out of the sale of your personal information.

You can change your marketing preferences at any time