TickerLayer privacy & data

Account and sign-in data: your email address, a password hash held by our authentication provider, and account identifiers.

Billing data: when you buy a plan by card, our payment processor collects your card details directly; we do not receive or store full card numbers.

WebSocket connection records (the source IP address and country, the API key used, and when and how each connection ended)

Usage and technical data: request logs, timestamps, IP addresses, device and browser type, error diagnostics, and security signals needed to operate, secure, and improve the Services.

Support communications: information you send when you contact us by email, through a form, or through the support chat where it is available.

Product interactions: search terms typed into the public symbol directory, symbol lists pasted into the coverage checker and which entries were not covered, symbol or market requests you submit

To provide, maintain, and secure the Services; to authenticate users, connectors, and agents

To process payments, issue invoices and receipts, send renewal reminders, and keep the records that tax and accounting law require.

To detect, prevent, and respond to fraud, abuse, chargebacks, or security incidents.

To understand which markets and symbols people look for, so we can decide what coverage to add next

We keep account data for as long as your account exists and for a limited period afterwards to meet legal, accounting, and security obligations.

WebSocket connection records (the source IP address and country, the API key used, and when and how each connection ended) are kept for 7 days

Blockchain records of pay-per-call payments are permanent by the nature of public networks and are outside our control.

Where we transfer personal data across borders, we implement appropriate safeguards as required by applicable law.

You can request deletion of your account from your account settings or by email.

you may have rights to access, correct, delete, port, or object to certain processing, or to lodge a complaint with a supervisory authority

We do not sell your personal information as a “sale” is commonly understood in U.S. state privacy laws