Swetrix privacy & data

Swetrix is the data controller for the Personal Data of Customers and Website Visitors, but not for the Personal Data of End Users.

Personally identifiable information may include, but is not limited to your name, email address and billing addresses necessary to process payment and delivery of Services.

When you sign up for one of our paid Subscriptions, you must provide payment and billing information.

This information may include but is not limited to Internet Protocol (IP) addresses, device or system information, URLs of referrer pages, browser information and language preferences.

Replay data may include page state, user interactions, DOM changes, and non-password input values depending on the privacy mode and masking options chosen by the Customer.

To enable you to access and use the Websites and Services.

To create, publish or send marketing emails, news or advertising material.

To comply with legal obligations to investigate and prevent fraudulent transactions, unauthorized access, and other illegal activities.

To provide optional session replay functionality when enabled and configured by a Customer.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Session replay data, when enabled by a Customer, is retained according to that Customer's project settings and any applicable plan limits.

If you are located outside Germany and choose to provide information to us, please note that we transfer the data, including Personal Data, to Germany and process it there.

no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

The following Service Providers may be considered our "sub-processors" under GDPR.

Even if you delete your account, keep in mind that the deletion by our third party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time.

The right to access: You have the right to request our Company for copies of your personal data.

The right to erasure: You have the right to request that our Company erases your personal data, under certain conditions.

The right to object to processing: You have the right to object to our Company's processing of your personal data, under certain conditions.

The right to data portability: You have the right to request that our Company transfers the data that we have collected to another organization, or directly to you, under certain conditions.

We do not sell or rent personal information.