Proactis privacy & data

With our products, unless otherwise stated, we will be classed as the data processor, and the organisation who uses our software will be the data controller.

The information you give us may include your name, postal address, email address, telephone number, plus details of any comments you provide to us.

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), products and / or services you viewed or searched for

the company or organisation that person works for

Send you information, including Marketing communications, which we think may be of interest to you by email, post or similar technology

This personal data is only used for the purpose of allowing users to log enquiries in relation to our software

It is in our legitimate interests as a business to process the above information in order administer our site

We will only hold your information for as long as it is required for the purposes for which it was obtained.

If you do not log into your Customer Forum account at least once every 12 months, we will disable it.

for the UK, are based in Elland and Reading

EU data is held in our Paris and Amsterdam datacentres.

For US customers, the data is in America.

If you want personal data deleted, we would prefer it if you could raise a support case, so we can track the request there

The right to ask what personal data we hold about you at any time;

The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you;

The right to ask us to delete any personal data that we hold about you that isn’t required to be held by other laws;

The right to opt out of any marketing communications that we may send you.

you do have a right to lodge a complaint with the data protection authority relevant to your country.