Preval privacy & data

Account Information: Name, email address, and authentication credentials (via Auth0)

Usage Data: Feature usage patterns, page views, and API call frequency for service improvement

Trace Data: LLM call inputs/outputs, latency metrics, token counts, cost data, and tool execution logs sent via our SDK or OTLP ingestion

API Keys (BYOK): Third-party API keys you provide, stored encrypted at rest

To provide, maintain, and improve the Service

To process traces and generate evaluations and analytics

To authenticate users and manage accounts

To send transactional emails (alerts, billing, onboarding)

To detect and prevent fraud, abuse, or security incidents

Trace data is retained according to your plan's retention period (7, 30, or 90 days).

Account data is retained for the duration of your account plus 30 days after deletion.

Billing records are retained for 7 years as required by law.

You can request data export or deletion at any time by contacting us.

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Export your data in a machine-readable format

Withdraw consent for optional data processing

We do not sell your data to third parties