Palette 2 privacy & data

Palette processes it on the customer's behalf and under their instructions, and is the processor for it.

your name, work email, company, phone number, and anything you share when you book a demo or contact us.

pages visited, referring links, device and browser details, and similar analytics collected automatically when you use our website.

the prompts, scripts, uploaded images, video, audio, characters, and brand assets a customer provides, together with the media generated from them

Where the Controller uploads or generates media containing identifiable people, those categories include images, video, and voice recordings

Contact details and support conversation content

Usage events, device and browser metadata

Billing contact and payment metadata

User identifiers, authentication metadata

Recipient name and email, message content

Provide, operate, secure, and improve our website and platform.

Respond to demo requests, support inquiries, and other communications.

Palette processes Customer Data to provide the AI video studio and related services, including hosting, storage, support, and generating video, images, audio, and related media from prompts and reference material.

Hosting, compute, storage, and managed database for the platform

Generating AI recommendations, workflows, and agent responses

We keep personal information only as long as needed for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

Customer Data is retained according to the customer's agreement and instructions

within the period described in the agreement, unless retention is required by law

Backup copies are deleted in line with our backup retention cycle.

We may process and store information in the United States and other countries.

United States

we use appropriate safeguards such as the European Commission's Standard Contractual Clauses, together with supplementary measures where needed.

the parties incorporate the European Commission's Standard Contractual Clauses

Our subprocessor page lists the providers involved.

is deleted or returned on termination as described in our Data Processing Addendum.

To exercise these rights for data we control, contact us using the details below.

you may have rights to access, correct, delete, port, or restrict the use of your personal information

Under the GDPR, you may also lodge a complaint with a supervisory authority.

Palette assists the Controller with appropriate technical and organizational measures, insofar as possible, to respond to requests from data subjects to exercise their rights.

We do not sell your personal information and do not share it for cross-context behavioral advertising.