Orchesty.io privacy & data

For website visitors and sales leads, we act as a Data Controller. For data processed within Orchesty Cloud instances by our customers, we act as a Data Processor .

Name, email, and company details provided via contact forms or registration.

IP address, browser type, and interaction with our website.

billing information (processed securely via Stripe)

Technical details and communication provided via Jira Service Management for helpdesk support.

Analytics: We use Google Analytics 4 with IP anonymisation to understand website traffic and improve user experience.

to understand website traffic and improve user experience

Stripe: Secure payment processing.

Helpdesk and technical support.

Pipedrive: Sales and CRM management.

Account Data: Retained for the duration of your active subscription.

Platform Logs: Subject to your plan's retention policy (maximum 30 days) or until storage capacity is reached.

Marketing Data: Retained until you opt-out or request deletion.

Data retention is set to 14 months.

All data processed within the platform is stored in the EU (Region: europe-west1, Belgium) .

Google Cloud Platform (GCP): Primary infrastructure and data storage (EU West 1). Stripe: Secure payment processing. Jira Service Management: Helpdesk and technical support. Pipedrive: Sales and CRM management. Ecomail: Email communication and newsletters. Google Analytics: Website usage statistics.

Please refer to our Data Processing Agreement (DPA) .

Erasure: Request deletion of your account and associated personal data.

Access & Portability: Request a copy of your personal data.

Rectification: Correct inaccurate or incomplete data.

Erasure: Request deletion of your account and associated personal data.

Object to Processing: Unsubscribe from marketing communications at any time via the "unsubscribe" link.