National Grid Electricity Distribution privacy & data

each NGED company is a data controller

we will collect your name, email address, phone number, the best time to reach you

We will also collect your address (including postcode) so that we can investigate and resolve the problem.

your bank account and/or other payment details for the purpose of paying your fees

approximate location information derived from your Internet Protocol (IP) address

interaction data such as clicks, taps, scrolling and mouse movements

device and browser information (including type, version and plug-ins)

This may include session replay data, which records how you interact with pages

credit or debit card details, registered address for that card and security numbers

More specifically we collect, store and use your Personal Information to maintain, improve and develop our network.

We use this information to administer our website, to analyse how users navigate and interact with it

In order to comply with regulatory obligations we may pass your Personal Information to third parties

d) marketing, market research and business development;

We keep your Personal Information for no longer than necessary for the purposes for which the Personal Information is processed.

In the case of entities based in other countries outside the UK and EEA, measures will include entering into standard contractual arrangements with them which are approved by the UK Government / European Commission.

If you would like information on how long we keep your Personal Information please contact us using the contact details at the bottom of this policy.

Request access to your Personal Information.

Request correction of your Personal Information.

Request erasure of your Personal Information.

Object to processing of your Personal Information.

Request restriction of processing your Personal Information.

Request transfer of your Personal Information.

Withdraw your consent to the processing of your Personal Information if our processing is based on your consent.

We will not pass any Personal Information collected to third parties for marketing purposes unless you have specifically agreed to this.