n3rgy privacy & data

Where we are providing services on your behalf, we are acting as a data processor.

The details we collect may include name, address, telephone number, meter reference numbers, meter readings and usage information

energy consumption data (including half hourly energy consumption data), tariff data and export data, where applicable

payment details such as credit or debit card information or direct debit details

We may also require details of any employees or customer’s needs or needs of others in a household such as age, health or vulnerability status

If you use our electric vehicle charge point services, we may receive your location data in line with the location settings on your phone.

technical information including device identifier numbers (such as IMEI numbers and IP address)

These services will be governed by a contract between us.

we may request to contact you about our or our business partners’ promotions, products and services

to ensure the security of our website

We keep personal information only for so long as we need it. Once we no longer need it, we arrange for it to be deleted from our systems.

ensuring that the country where any data will be transferred to is subject to an “adequacy decision” by the UK government and/or European Commission.

ensuring that standard, legally approved, data protection clauses recognised or issued further to Article 46(2) of the UK GDPR or EU GDPR (as applicable) are included in our contracts with those third parties.

Once we no longer need it, we arrange for it to be deleted from our systems.

Right of access – you have the right to request a copy of your personal information that we process

Right to rectification – you have the right to request that your personal information is updated where you consider it is inaccurate or incomplete

Right of erasure – you have the right to ask us to erase your personal information in certain circumstances

Right to object – you have the right to object to us handling your personal information where we are handling your personal information in certain circumstances

Right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances

Right to data portability – you have the right to ask that we transfer the personal information to another organisation, or to you, only where