MyBuilder privacy & data

We are the data controller in relation to the processing of the personal information that you provide to us

personal and contact details e.g. name, date of birth; telephone number, email address, postal address, billing address

financial details e.g. your bank account details

ID documents e.g. drivers’ licence or passport

information about your usage of our websites, Services, and apps e.g. the pages you visit when using the Services, the search terms you enter on the Services

technical information collected from your computer or mobile device e.g. your IP address, browser type, operating system

recordings of calls you make to our customer service agents for training quality purposes

We process your personal information to provide the Services you have requested.

We analyse your information to detect fraudulent activity, including but not limited to creating new accounts for banned users and posting fake feedback.

We may use your personal information to create a profile about you, place you into marketing segments in order to better understand your preferences and to personalise the marketing messages we send to you.

We retain your personal information for as long as we have a relationship with you.

UK tax legislation requires us to hold information for a minimum of 6 years.

Your personal information may be transferred to, stored, and processed in a country that is not regarded as providing the same level of protection for personal information as the UK

We have put in place appropriate safeguards (such as regulator approved standard contractual terms)

please contact us using the contact details at clause 2 above

These may include the rights to access, correct, delete, restrict or object to our use of, or processing of your personal information.

You may request to receive a portable copy in a usable electronic format of your personal information.

Where you have provided your consent to any use of your personal information, you can withdraw this consent at any time.

you have the right to complain to the UK data protection regulator, the Information Commissioner's Office.