Mem0 privacy & data

the data controller responsible for your personal information is Embedchain, Inc. (DBA Mem0)

Contact data such as your first and last name, salutation, email address, billing and mailing addresses, professional title and company name, and phone number.

Profile data such as the username and password that you may set to establish an online account on the Service

Payment data needed to complete transactions is collected and processed directly by our payment processors, such as Stripe and Chargebee.

Online activity data, such as pages or screens you viewed, how long you spent on a page or screen

Device data, such as your computer or mobile device's operating system type and version, manufacturer and model, browser type

Precise geolocation data when you authorize the Service to access your device's location.

Communications data based on our exchanges with you, including when you contact us through the Service, social media, or otherwise.

Inputs, prompts, and user-generated content data, such as photos, images, music, videos, comments, questions, messages, works of authorship, and other content or information that you upload/use as an input or prompt

Service delivery and operations. We may use your personal information to: provide the Service and operate our business

Service improvement and analytics. We may use your personal information to analyze your usage of the Service, improve the Service

Marketing and advertising. We, our service providers and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes

Model training. We use certain information from our Free Plan users' interactions with the Service to train our AI models and for other machine learning purposes. We do not train our AI models on data from Paid Plan users.

Compliance and protection. We may use your personal information to: comply with applicable laws, lawful requests, and legal process

we generally retain account and profile data for the life of your account and for a limited period afterwards

transactional and billing records for the period required by tax and accounting law

marketing data until you opt out

"Memories" and other inputs are retained while your account is active and are deleted or de-identified when no longer needed.

Some of these providers, and our own operations, are located in the United States and other countries, which may involve international transfers as described below.

Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

enter into data processing agreements with our processors and ensure appropriate safeguards for international transfers

Delete your personal information. If you have registered for an account with us through the Service, you may request to delete your information by contacting us.

Right of access: to obtain confirmation of whether we process your personal information and a copy of that information.

Right to rectification: to have inaccurate personal information corrected and incomplete information completed.

Right to erasure ("right to be forgotten"): to have your personal information deleted in certain circumstances.

Right to restriction of processing: to request that we limit the processing of your personal information in certain circumstances.

Right to object to processing: to object to processing based on our legitimate interests and to object to direct marketing at any time.

Right to data portability: to receive the personal information you provided to us in a structured, commonly used, machine-readable format

Right to withdraw consent: where we rely on consent, to withdraw it at any time without affecting the lawfulness of processing before withdrawal.

Right to lodge a complaint: to complain to your local supervisory authority