Matomo privacy & data

We are the data controller, or agency, in relation to the activities described in this Privacy Policy, unless stated otherwise.

your identification data (first and last name)

your contact details (email address)

information from the device (device type, operating system, screen resolution, language, nearest city and country you are located in, and web browser type)

the parts of our site you visit, the date and duration of your visit

payment information, phone number and physical address

We use this data to answer the queries we receive

we process the information for statistical purposes, to improve our site and to recognise and stop any misuse

We use this information to manage our licensing, billing and customer support; for fraud detection

your IP address which we store in full form in the server logs for 30 days for security reasons

We will retain your information for as long as your account is active, as necessary to provide you with the services or as otherwise specified in this Policy.

New Zealand is considered by the European Commission as a country providing adequate protection

We may transfer your personal data to New Zealand on the basis of an adequacy decision.

Where we transfer data from the EEA to third countries without an adequacy decision, we use the EU Standard Contractual Clauses and implement supplementary measures where needed.

Who We Share Your Personal Data With A. Processors

Processing covered by DPA (available on request)

To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact our privacy team: privacy@matomo.org

the right of access to your Personal Data

the right to rectification/correction, erasure, restriction of processing and the right to object to the processing of your Personal Data

You also have the right to receive your Personal Data in a structured, common and machine-readable format

you also have the right to withdraw your consent at any time with effect for the future

We will never sell your personal data to anyone.