Lime privacy & data

Lime is the controller for this processing

Account information such as your name, ID number, e-mail address, telephone number, date of birth, gender, address details, and payment information such as your credit card details.

Trip and Location data when you sign up and use the Services.

technical information such as your device's IP address and device token

by using facial recognition technology

and your bank account details

to gather analytics information about you

User-generated content: we collect information you share on the Services

provide the Services to you at your request

process payments, subscriptions or donations

optimize, develop and improve our Services, including via the creation and training of machine learning models

personalize advertisements to you

detect, investigate, and prevent activities that may violate Lime's policies or terms or be illegal

We retain account information, such as your email address and your date of birth, or a copy of your ID, for the lifetime of the account.

Certain information relating to transactions relating to an account are retained for 7 years

We process environmental visual data during the ride

We may also retain information from deleted accounts to prevent fraud

Lime also relies on Standard Contractual Clauses approved by the European Commission

Lime may rely on the Commission's adequacy decision, as applicable, to transfer data

You can delete your Lime account at any time by selecting “Delete your account” from the Settings screen in the app, by submitting a request to us at support@li.me

Right of access - You can access much of your information by logging into your account.

Right of erasure - You have the right to request that we delete your information.

Right to data portability - You may have the right to receive certain of your information in a structured, commonly used and machine-readable format

Right to object (marketing) - You have the right to object to processing for direct marketing purposes at any time.

You also have the right to lodge a complaint with your local supervisory authority for data protection.

Except as noted in the Privacy Information for California Residents notice, we do not sell your personal information with third parties for their direct marketing purposes.