Laundryheap privacy & data

Data controller is Laundryheap Limited located at 86-90 Paul Street, London, EC2A 4NE, UK.

email address, full name, telephone number, delivery address

information relating to your payment instrument(s), such as the number of your payment instrument(s) and the expiration date of your payment instrument(s)

location data (if you consent to the processing of your location data)

Information that describes your device or browser and Laundryheap application, their versions, features, capabilities, and settings.

Details of your interactions with, and usage of, Laundryheap Services. This includes, for example, usage patterns, which features you use, and information on orders.

including call recordings of your calls with our customer service

perform the contract between you and Laundryheap and for purposes of managing and delivering your Laundryheap orders

We may also process data for the prevention of fraud, misuse of our services and for information, system and network security and safety.

improve the quality of the Laundryheap Services and develop our business, for example, by analyzing any trends in the use of the Laundryheap Services by processing data related to your use of Laundryheap Services.

send you otherwise targeted marketing of services or products that may be of your interest

Laundryheap retains your personal information only for as long as necessary to fulfil the purposes described in this Privacy Statement, or as required by applicable law.

After a User has deleted their user account personal data may be stored only as long as such processing is required by law or is reasonably necessary for our legal obligations or legitimate interests such as claims handling, bookkeeping, internal reporting and reconciliation purposes.

your personal data may be transferred to and processed in countries outside your country of residence

entering into agreements incorporating the European Commission's Standard Contractual Clauses with recipients of the personal data

transferring personal data to countries that have been recognized by the European Commission as providing an adequate level of data protection

You can see list of third party service providers that we work with by clicking here and navigating to Customize - Details.

To exercise any of these rights, please contact our Data Protection Officer at dpo@laundryheap.com.

Right of access: To request a copy of the personal data we hold about you.

Right to erasure: To request deletion of your personal data in certain circumstances.

Right to data portability: To receive your data in a structured, machine-readable format.

Right to object: To object to processing based on legitimate interests, including profiling and direct marketing.

We do not sell your personal information. However, we might share your data in the ways described below