Kinaxis privacy & data

Kinaxis collects and processes Personal Information about its prospective, current, and former customers, as necessary to promote and develop our business and manage our business relationships.

business contact details (such as name, e-mail, phone number, address)

job details (such as job role, employer, work location)

service usage data, and information on interactions with us

Our servers automatically record this information, which may include your Internet Protocol (" IP ") address, browser type, browser language, and the date and time of your request.

A transcript of your interaction with the chatbot is automatically created

To fulfill your requests for products and services and communicate with you about those requests

With your consent, Kinaxis uses your contact information to recommend products and services that might be of interest to you

To protect the security and integrity of our websites, mobile services, and our business

To comply with legal and/or regulatory requirements

All Personal Information is retained only for as long as it is necessary for the purposes for which it was collected or transferred.

Kinaxis retains your information for business purposes, for as long as your account is active, and/or as long as it is reasonably necessary to provide you with our products and services.

Kinaxis will implement appropriate safeguards such as Standard Contractual Clauses (SCCs) and other legally recognized safeguards.

Such processing is covered by the terms and conditions with the Kinaxis Data Processing Agreement located in the Kinaxis Trust Centre [link].

You may request that Kinaxis erase your Personal Information when it is no longer necessary for the original purpose or upon withdrawal of consent.

Right of access: You can confirm your Personal Information is being processed and request access.

Right to rectification: You can request correction of inaccurate or incomplete data

Right to erasure: You may request that Kinaxis erase your Personal Information

Right to restrict processing: You can request Kinaxis stops using or processing your data.

Right to object: You may object to processing for profiling, direct marketing, scientific research, or statistics.

Right to data portability: You have the right to transfer your Personal Information between electronic systems.

Right to consent: You can revoke consent at any point, and Kinaxis will stop processing your Personal Information.

Kinaxis will not rent or sell your Personal Information to others