Janio privacy & data

Where we are a controller: For our own account holders

we may collect personal information including your name, email address, phone number, company name, job title, and billing address

Payment card and bank account details are collected and processed directly by our payment providers; Janio does not store full payment card numbers or bank account credentials.

We also collect shipping addresses (both origin and destination) necessary to fulfill logistics services

usage patterns and feature interactions, API access logs and integration data, and session data and authentication logs

your IP address, browser type and version, device information, operating system

We use your information to process and fulfill shipment orders, coordinate with carriers and logistics partners

We analyze usage patterns to enhance platform features, optimize carrier selection algorithms

We use your contact information to send shipment notifications and alerts

We may use your information to comply with applicable laws, regulations, and legal processes

is retained for the duration of the client contract plus three (3) months from termination

Financial records, customs declarations and commercial invoices are retained for the period required by applicable tax, customs and accounting law, currently up to seven (7) years.

Technical logs are retained for twelve (12) months for security monitoring.

Account deletion requests are processed within thirty (30) days.

Our primary data storage is located in Singapore.

including Standard Contractual Clauses (SCCs) approved by relevant data protection authorities

adequacy assessments for destination countries

A current list of named subprocessors, including the processing they perform and the countries in which they operate, is available on request from dpo@janio.asia.

Data Processing Agreements with all subprocessors

Upon expiration of the applicable retention period, we securely delete or anonymize your information.

Right of Access: You may request a copy of the personal information we hold about you.

Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.

Right to Erasure: You may request that we delete your personal information, subject to certain exceptions.

Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.

Right to Object: You may object to certain processing of your personal information.

Right to Restrict Processing: You may request that we limit how we use your personal information.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.