GuestReady privacy & data

We are the data controller regarding Hosts and Guests (for Guests, where applicable, jointly with the property owner).

We ask Hosts for information such as a first name, last name, e-mail address, city, country, postcode, mobile phone, bank account nr.

A first name, last name, phone number, and a copy of ID card

information about how you use the Website

your IP address, cookie identifiers according to our Cookie Policy, device and browser information, log data

Data relating to bank cards is stored no longer than the time necessary to allow the fulfilment of the transaction

administer our services, provide information about the process of accommodating, asking for feedback, solving of the requests of the Hosts and Guests, processing of the payments.

which means for direct marketing (our legitimate interest)

We use this data to keep the Website secure, to prevent fraud and misuse, to monitor errors and performance

to inform potential customers about news regarding GuestReady via e-mail.

The data according to this paragraph is processed until the service is provided, maximally up to limitation period for the disputes arising from providing of the services.

nevertheless, for a maximum of five years.

Data relating to bank cards is stored no longer than the time necessary to allow the fulfilment of the transaction

Our property management software, RentalReady, stores its database and files with Amazon Web Services in Ireland (EU).

We protect these transfers with the EU–US Data Privacy Framework

the Standard Contractual Clauses adopted by the European Commission

Binding Corporate Rules

these service providers include the RentalReady sub-processors, for example, for hosting, communication, customer support, analytics and AI features.

You can contact us via email at gdpr@guestready.com.

You have the right to confirmation as to whether or not we process your data and, where we do, access to the personal data

You have the right to have any inaccurate personal data about you rectified.

you can request that we erase your personal information.

You also have the right to restrict our processing and the right to data portability.

you can object at any time, on grounds relating to your particular situation, to our processing based on our legitimate interest.

you have the right to withdraw that consent at any time.

Complain to a supervisory authority responsible for data protection