EventMatey privacy & data

For buyer and attendee information collected for an organiser’s event, the organiser normally decides why and how that information is used. The organiser is therefore normally the controller and EventMatey acts as its processor when providing the organiser’s chosen services.

account, identity and contact information

payment status and information received from Stripe, although EventMatey does not store full card details

IP addresses, browser and device information, security records, service logs and performance information

support messages and other communications

access needs

dates of birth, National Insurance numbers, tax references and addresses

We use personal data to create and manage accounts, operate event listings and checkout, deliver tickets and confirmations, support users, provide reports, prevent fraud and misuse, secure the service, investigate problems, meet tax and digital-platform reporting duties, and improve EventMatey’s reliability.

Consent , where you choose optional marketing or another optional use that requires consent.

which may be at least five years even after an organiser closes its account

Protected backup copies may remain until they are overwritten through the normal backup cycle.

EventMatey uses infrastructure in the United Kingdom and European Economic Area

Where personal data is transferred outside the UK, we use a lawful transfer route and appropriate safeguards, such as UK-approved contractual protections and provider security measures.

For privacy questions or to exercise your rights, contact:

you may have rights to access, correct, delete, restrict or transfer personal data, to object to certain uses, and to withdraw consent where consent is the legal basis

You may also have the right to complain to the UK Information Commissioner’s Office.

You can object to direct marketing at any time.