Event Escapes privacy & data

Name, email address, and contact details

Payment details are processed securely by our third-party payment providers. We do not store full card details.

Health or medical-related information (e.g. special assistance requests)

Usage data (pages visited, searches, interactions)

Approximate location (via IP address)

Device and browser information

Communications (support requests, emails)

Process and fulfil bookings

Send marketing communications (where you have opted in)

Detect fraud and maintain platform security

Booking and financial records: up to 7 years

User accounts: until deletion is requested

Support records: up to 3 years

We store personal information in secure systems operated by us and trusted third-party providers, which may be located in Australia or overseas.

These countries may include the United States

Both providers are certified under the EU–US Data Privacy Framework, and we rely on their standard data-processing terms for these transfers.

We take reasonable steps to ensure overseas recipients do not breach the Australian Privacy Principles.

Request deletion (subject to legal obligations)

Access your personal information

Request corrections

Request deletion (subject to legal obligations)

opt out of the “sale” or “sharing” of personal information and of targeted advertising

Aside from the advertising disclosures described above (which you can opt out of), we do not share your personal information for third parties’ own marketing purposes.