Eureka Health privacy & data

Eureka may process PHI on behalf of Providers as a service provider, contractor, processor, or business associate, as applicable.

Contact and account information , such as name, email address, phone number, postal address, account credentials, authentication information, and communication preferences.

date of birth, sex or gender information, government identifier information, photographs, selfie images

Health and care-related information , such as symptoms, medical history, medications, allergies, diagnoses, treatment history, pharmacy information, laboratory information

payment card information (generally via payment processors)

Approximate location information , such as location inferred from IP address and, where enabled by your device or browser and permitted by law, more precise location information.

Device and browser information , such as IP address, device identifiers, browser type, operating system, language settings, mobile carrier, and app or browser version.

Usage and log information , such as pages viewed, clicks, navigation paths, session timestamps, referrers, crash reports, performance metrics, search queries, and interactions with features.

Support and communications , such as emails, text messages, calls, voicemails, support tickets, survey responses, and other correspondence you send to us or through the Service.

To provide, operate, maintain, secure, and improve the Service;

To connect users with Providers, facilitate scheduling, support virtual encounters, enable communications, and otherwise support the delivery of care by independent Providers;

To send marketing, educational, promotional, survey, and similar communications, subject to your preferences and applicable law;

To create de-identified, anonymized, or aggregated data sets, reports, analytics, statistics, and business insights;

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy

Medical records and PHI may be retained by Providers or on their behalf for periods required by healthcare laws and professional recordkeeping obligations, even if you close your account or ask us to delete information.

The Service is intended for use in the United States.

your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate, subject to applicable law.

Where required, we enter into contracts, including business associate agreements or equivalent contractual restrictions, with subcontractors that create, receive, maintain, or transmit PHI on our behalf.

You may request deletion of your account by contacting support@eureka.md .

provide access to certain personal information

correct inaccuracies in certain personal information

delete certain personal information

provide a portable copy of certain personal information

limit or opt out of certain processing where applicable law grants that right.

We do not sell personal information to data brokers.