energynorth-uk privacy & data

Data controller: Energy North Ltd, Company Number 10551924, London, United Kingdom.

Account details (name, email, phone, password, stored encrypted)

payment records (handled by our payment providers, we never store card numbers)

messages sent through the platform

trader business details (company name, coverage area, profile description)

verification documents for regulated trades (insurance, scheme certificates)

To run the marketplace: matching jobs with local tradespeople, sharing contact details when a lead is purchased, verifying badges, processing wallet payments, sending service notifications (job matches, lead receipts, compliance reminders) and providing support.

Account data is kept while your account is active.

Verification documents are kept while the badge is valid.

Financial records are kept for 6 years as required by UK law.

We keep sourced business contact details for up to 12 months

Our database and services are hosted within the EU/UK on professionally managed infrastructure with encryption in transit and at rest.

Make any request via the Contact page and we'll respond within one month.

You have the right to access, correct, export or delete your personal data, and to object to or restrict processing.

You can also complain to the ICO (ico.org.uk) if you're unhappy with our answer.

We do not sell personal data to anyone, ever.