DeepL privacy & data

When providing our Voice services to customers, we act in our capacity as processor.

First name, surname, and where applicable, company name

Payment details

Based on your IP address, we also use geolocation to determine the region from which you are visiting our website.

Browser type and version

We process the content you upload and their translations or improvements for a limited period of time to train and improve our neural networks and algorithms.

When using these services, your texts will not be used to improve the quality of our services.

This content and the embeddings derived from it are used only within your own account, never for other customers, and are not used to train or improve our models.

the texts or documents you submit will not be permanently stored and will only be kept temporarily to the extent necessary for the production and transmission of the translation or improvement

The data is stored in a database that can only be accessed by selected employees and is automatically deleted after 14 days.

The storage of the full IP address for the users of the DeepL free version for a maximum period of 14 days is also justified by our legitimate interest in achieving the listed purposes

If your organisation keeps transcripts, your admin sets the relevant retention periods (anywhere from 20 seconds to 30 days).

we process your voice characteristics for a short period during a session (no longer than 30 seconds)

processed on our infrastructure in the EEA

Where necessary, Stripe will transfer the data to Stripe, Inc., located in the USA.

The data may be transferred to the USA.

we use backup voices provided by our subprocessor ElevenLabs, who only processes this data on our instructions.

To enter into such an agreement, please contact privacy@deepl.com .

You can delete your DeepL account at any time within the account settings or by sending an e-mail with your request to support(at)deepl.com.