Dcbel privacy & data

Dcbel is responsible as the data controller for processing your personal information.

we ask you for personal information such as your name, address, email address, phone number, and information about your residence

your payment-related information, such as your credit card or other financial information, is collected by our third-party payment processor on our behalf

We also collect precise location information from users of our Products, such as during the installation and commissioning process.

We receive information about the device and software you use to access our Services, such as your IP address, web browser type, operating system version

we automatically receive information about your interactions with our Services, such as referring/exit pages, the pages or other content you view, the searches you conduct

we automatically receive information related to your household energy consumption and production

To provide, maintain, improve, and enhance our Services

For marketing and advertising purposes, such as developing and providing promotional and advertising materials

To understand and analyze how you use our Services and develop new products, services, features, and functionality

To find and prevent fraud, and respond to trust and safety issues that may arise

We generally store your personal information to our servers until you delete or edit it, or for as long as you remain a dcbel customer in order to provide you with our Services.

Our Services are hosted in the United States and intended for visitors located within the United States.

We may transfer personal information from the EEA, the UK or Switzerland to the U.S. and other third countries based on approved Standard Contractual Clauses

You can access, amend or delete your personal information from our servers through the controls in your account.

You may request access to the personal information we maintain about you

update and correct inaccuracies in your personal information

restrict or object to the processing of your personal information

have your personal information anonymized or deleted, as appropriate

exercise your right to data portability to easily transfer your personal information to another company

You may withdraw any consent you previously provided to us regarding the processing of your personal information at any time and free of charge.