Coppica privacy & data

When you create an account, we collect your email address, display name, company name, and the plan you select.

We receive and store billing metadata such as plan type, subscription status, and transaction history.

We collect usage data including pages visited, features used, bot runs initiated, API request metadata, IP addresses, browser type, and device information.

CRM records including contact names, email addresses, phone numbers, tags, and lifecycle stage data

Meeting transcripts, call recordings, and participant information from connected meeting intelligence services

To provide the Service: Processing your intake form data through our AI pipeline, generating outputs, and storing your results.

To manage your account: Authentication, billing, subscription management, and customer support.

To improve the Service: Analyzing aggregate, non-personally-identifying usage patterns to improve performance, features, and user experience.

For security: Detecting and preventing fraud, abuse, and security incidents.

For communications: Sending transactional emails (account confirmations, billing receipts, service updates).

Account data: Retained for the duration of your subscription plus 90 days after cancellation.

Usage logs: Retained for 12 months, then automatically deleted.

Billing records: Retained as required by applicable tax and financial reporting laws (typically 7 years).

Electronic signature records: Audit trail data, signed document references, and certificates of completion are retained for a minimum of 7 years from the date of execution, regardless of account status.

We store these totals only, never recordings or individual visitor sessions, drop query strings from page addresses, and keep the totals for 400 days

Your data is primarily processed in the United States.

Google data is stored in our database in the United States and is encrypted in transit and at rest.

For transfers from the EEA, UK, or Switzerland, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, or other lawful transfer mechanisms

Any paying customer may request a Data Processing Agreement (DPA) by contacting support@coppica.com .

You may request earlier deletion of your data at any time by contacting support@coppica.com .

Access : request a copy of the personal data we hold about you.

Correction : request correction of inaccurate personal data.

Deletion : request deletion of your personal data (right to erasure).

Portability : receive your data in a structured, machine-readable format.

Objection : object to processing based on legitimate interests.

Restriction : request restriction of processing while a dispute is resolved.

Know : request disclosure of the categories and specific pieces of personal information we collect, use, and disclose.

Opt-out of sale or sharing : Coppica does not sell personal information as defined by the CCPA.

We do not sell personal data.