convert.express privacy & data

Account data — if you register, we store your email address and a reference to your account (managed by Clerk).

Payment data — if you pay for a transcription or top up your balance, the transaction is processed by Stripe. We do not store your card details.

Feedback from AI agents — the text an AI agent sends through our feedback tool and, if the agent provides one, an email address for a reply.

Automated-client logs — when a bot, crawler or AI agent requests a page (for example a search engine or an AI assistant fetching a page), we record its IP address, the name it sends in its User-Agent header, the page requested and the time.

Website analytics — page views counted by our self-hosted Umami analytics, without cookies; and, only if you accept cookies in the banner, Google Analytics and Google Ads measurement (see Cookies).

To provide the service — transcribing your audio or video and returning results.

To manage your quota — tracking daily usage to apply your free daily minutes.

To process payments — calculating and collecting pay-as-you-go charges via Stripe.

To understand and protect against automated traffic — seeing which bots and AI agents use the site, and spotting abuse.

Audio files and transcripts in convert.express storage — deleted within 24 hours of the job being created, or sooner when you delete the job.

Usage records — retained for 90 days for billing and dispute resolution, then deleted.

Automated-client logs — deleted automatically after 90 days.

Session cookies — expire after 24 hours.

Only the record of balance changes stays, without your email, as a financial record.

These transfers rely on the safeguards the providers offer, such as the EU Standard Contractual Clauses or the EU–US Data Privacy Framework.

These transfers rely on the safeguards the providers offer, such as the EU Standard Contractual Clauses or the EU–US Data Privacy Framework.

Third-party processors We share data only with the following processors, strictly to deliver the service: Clerk — authentication and account management.

You can delete your account at any time (Dashboard → Finance → Delete account): your files, transcripts, file names, links and connected assistants are deleted, and your email is removed.

Access the personal data we hold about you.

Correct inaccurate data.

Delete your data (right to erasure).

Object to processing based on legitimate interests.

Data portability — receive your data in a machine-readable format.

We never sell your data, and we never use your files, transcripts or summaries for advertising, profiling or training AI models.