ConnectMyShop privacy & data

We act on your behalf as your service provider for your shop data.

Your Etsy user and shop identifiers, account settings, any email address you provide to our waitlist or support

the email address of your own Etsy account, which Etsy shares with us when you connect your shop

order information such as items and their options, totals, order and ship-by dates, the destination country and shipping status

IP address, browser type, timestamps and error logs, used to keep the Service secure and working

The private key and your fingerprint, face or device PIN stay with your device or passkey provider; we do not receive them.

To connect your Etsy shop to the AI assistants you choose and enforce the permissions you set.

To show you proposed changes and carry out only the ones you approve.

To look into and answer problem reports, questions and feature requests you send us.

To send early-access updates, if you asked for them.

Cached listing data: refreshed from Etsy within 6 hours and deleted when no longer needed.

Other cached Etsy data: refreshed or deleted within 24 hours.

Approval and activity history: kept for up to 12 months so you can review what happened, then deleted.

our temporary copy is deleted as soon as the file is sent to Etsy, and within 7 days if the request is declined or expires.

Technical request logs: which tools your AI app called, when, the Etsy listing and order IDs a call referred to or listed, and any error message (no listing content or buyer data), kept for 30 days to fix problems and improve the service.

Account data: kept while your account is open; deleted within 30 days of account deletion.

Backups: encrypted backups roll off within 35 days.

Google Analytics data is kept for 14 months.

We are based in Canada and our service providers may process data in Canada, the United States or other countries.

Where required, we use appropriate safeguards such as standard contractual clauses.

Delete your information (see how to delete your data ).

Access the personal information we hold about you and receive a copy.

Correct inaccurate information.

Delete your information (see how to delete your data ).

Object to or restrict certain processing, and withdraw consent.

Data portability.

Complain to your data-protection authority — in Canada, the Office of the Privacy Commissioner of Canada.

We never sell your data and never use your shop data to train AI models.