Condux privacy & data

For your account , we are the data controller.

Your email address, and a hash of your password.

Your plan, and identifiers linking you to our payment processor.

Anything you send us by email or in a support conversation.

Ordinary server logs needed to run and secure the service, including IP addresses of requests to our API.

An error message can contain personal data if your application puts it there.

Running your account, delivering the service you signed up for, and taking payment for it.

Keeping the service secure and available, preventing abuse, and answering your support requests.

Keeping the accounting records that tax law requires us to keep.

Error data is processed as a processor, on the documented instructions of the customer who sent it.

Error events 30 days on the Free plan and 90 days on paid plans.

Error events 30 days on the Free plan and 90 days on paid plans.

For as long as your account is open.

Kept as long as tax and accounting law requires, typically several years.

Our infrastructure is in the EU.

The hosted service runs on infrastructure in Nuremberg, Germany .

Where personal data reaches them we rely on the European Commission's standard contractual clauses

Every one of them, what they do and where they are, is listed on our trust page , which is the authoritative list and is updated when it changes.

The terms of that relationship are in our data processing agreement , which forms part of your contract with us.

Delete your organisation and the issues and events belonging to it are deleted with it.

Under the GDPR you may ask us for a copy of your personal data, ask us to correct it, ask us to delete it, ask us to restrict or stop a particular use of it, and ask for it in a portable form.

You can also complain to your national data protection authority.

We do not sell personal data, we do not share it with advertisers, and we do not use it to train any machine learning model of our own.