Cocuyo privacy & data

The data controller for your information is Cocuyo LLC , located in Homestead, Florida (USA).

Your email — it identifies your account and allows us to contact you about it.

Your name — optional; only if you decide to give it to us.

Cocuyo receives customer and transaction references, amount, currency, payment status, and the necessary tax information, but does not store your full card data .

Your active sessions — which devices you’ve signed in on, for account security and to enforce the limit on simultaneous playbacks.

Your activity within Cocuyo — saved or unlocked series and episodes, and playback events (start, progress, and end).

Support and notices — the messages you send us and, if you enable notifications, the inbox and the technical push keys of your browser.

Provide the service : so you can sign in to your account and play the catalog.

Generate images, videos or audio : send your request to the selected AI provider, receive the result, and deliver it privately within Cocuyo.

Manage payments for subscriptions and creation purchases through Stripe, without Cocuyo storing your full card data.

Protect your account : detect unusual access, manage your sessions, and prevent unauthorized use.

We keep data while your account exists or while it’s necessary to provide the service.

If you cancel your subscription, we will aim to keep your creations for about 30 days so you can download them (indicative period and no guarantee, as the Terms state).

we may register the IP address, user agent, dates, routes, and technical results for a limited time to protect accounts, investigate errors, and prevent fraud or abuse.

Files you upload are also kept for 14 days in a copy with a randomly named link, so the AI provider can download them as references; after that, that copy is deleted.

Cocuyo operates from the United States.

Providers may process data in other countries: the PostHog project and the Atlas services described are hosted in the United States, and this integration’s direct Alibaba routes use Singapore.

Directly connected AI services — depending on the enabled model or feature, requests are sent to OpenAI (images and moderation), Google through Vertex AI (images and video), ElevenLabs (speech and audio tools), Alibaba Cloud / Model Studio (video and Qwen speech), xAI (Grok), Black Forest Labs (FLUX), PixVerse, MiniMax (video and speech), Kling or sync (video and lip sync).

The fastest way to exercise these rights is from your own Profile , where you can download your data and delete the account yourself.

Access : know what data we have about you.

Rectification : correct it if it’s inaccurate.

Portability : download a copy of your data in a readable format, including the information available about your generations.

Erasure : delete your account and the associated private creation data and media.

Objection : object to a specific use of your data.

We do not sell your data.