Cluvi AI privacy & data

For the restaurant staff who hold a Cluvi AI account, we are the data controller . For a restaurant's own guests

we collect your full name , email address , your phone number (if you sign in by phone)

contact records (names, phone numbers and contact details)

the location pin where the order goes, the delivery zone and fee that pin falls in

usage events (screens opened and actions taken), device and connection metadata , client-side error reports , and session replays

the content of conversations the restaurant exchanges with guests through its connected channels

your role within each organization you belong to

We use analytics to improve the product, never for advertising, and we never sell it.

Cluvi AI executes the restaurant's instructions: storing the data, displaying it to the restaurant's authorized staff

We keep Account Users' information for as long as the account is active.

These points are deleted after 180 days .

Files you send through your assistant are stored privately for that connection only, which can use them for 24 hours

What the AI receptionist learned from a restaurant's social media posts is deleted 30 days after the account is disconnected or its learning is turned off

Cluvi AI is operated from the United States , and the service providers listed above store data primarily in the United States.

We take the safeguards described in this policy and in our contracts with providers wherever the data is processed

We use a small number of service providers to run Cluvi AI.

can ask us to access, correct, delete, or export the personal information we hold about them

can ask us to access, correct, delete, or export the personal information we hold about them

or to restrict or object to its processing

Where processing rests on consent, you can revoke it at any time.

you can complain to your local data protection authority (in Colombia, the Superintendencia de Industria y Comercio )

We do not sell personal information, we do not share it with third parties for their own marketing