ClutchCall privacy & data

We are the data controller for personal information you provide directly. For data your end-customers route through the Service, you are the controller and we act as a processor on your behalf

Email address, name, organisation name, and authentication credentials handled by our identity provider.

Plan, invoices, and payment processor identifiers. We do not store full card numbers; that data is held by our PCI-compliant payment processor.

Call detail records (CDRs): from-number, to-number, start/stop, disposition, codec, vendor leg, and routing decisions.

Call audio and transcripts only when recording is enabled by you for that call

Usage telemetry. Logs, metrics, and traces from the gateway and agent runtime.

To provide, maintain, and improve the Service.

To authenticate users, enforce per-tenant access controls, and detect fraud or abuse.

To meter usage and bill correctly under your plan.

To meet regulatory obligations applicable to telephony providers in India and other markets we serve.

To communicate operational notices and, with consent, product updates.

CDRs are retained for the period required by applicable telecom regulation, which in India means the records mandated by TRAI / DOT.

Audio recordings are retained only for the window you configure per workspace.

Logs and traces are retained for up to 90 days for operational debugging unless a longer hold is required for an active incident investigation.

We operate primarily in India and may transfer data to other regions where our infrastructure or sub-processors are located.

Where we do, we rely on appropriate safeguards such as standard contractual clauses.

A current list is available on request.

To exercise these rights write to privacy@clutchcall.dev .

you may have the right to access, correct, export, or delete personal information we hold about you

you may have the right to access, correct, export, or delete personal information we hold about you

you may have the right to access, correct, export, or delete personal information we hold about you

you may have the right to access, correct, export, or delete personal information we hold about you

to object to or restrict certain processing

We do not sell personal information.