Clueso privacy & data

For account and website data we act as a controller . For content created in the Service, and for end-user data collected through the Hosting Solution, we act as a processor on behalf of our customer

Name, work email address and organisation when you create an account

Billing contact information; payment card details are provided directly to our payment processor and are not stored by us

Audio and video. Used by our AI processing pipeline to generate articles, videos and voiceovers

We also collect device and log data automatically when you use the Service or visit our website, including IP address, browser type and device information.

Records of correspondence when you contact us, and anything else you choose to provide

To provide, maintain and improve the Service

To generate the articles, videos, voiceovers and translations you request

To process payments and manage subscriptions

retained for the duration of your subscription and for up to thirty (30) days following account closure or deletion of the relevant content

Account and billing records are retained as required for accounting, tax and legal purposes.

Customer content and the stores holding it are localised to the region the customer selects: Mumbai (ap-south-1) , Frankfurt (eu-central-1) or California (us-west-1) .

Transfers of personal data from the EEA, UK or Switzerland to the United States, including to our AI sub-processors, are made in reliance on the EU Standard Contractual Clauses (2021)

The current providers for each capability, including LLM observability, are named in the published sub-processor list .

Our standard Data Processing Agreement applies automatically to every paid plan.

Where Clueso acts as a processor for a customer, please direct your request to that customer ; we will assist them in responding. Otherwise, contact privacy@clueso.io.

Depending on where you live you may have rights to access, correct, delete, port or restrict processing of your personal information, to object to processing, and to withdraw consent.

California residents may request to know the categories and specific pieces of personal information we hold, to delete it, to correct inaccuracies, and to opt out of its sale or sharing.

Under the CCPA this may be a “sale” of personal information or “sharing” for cross-context behavioural advertising.