CLUBS privacy & data

FRAME00, Inc. (“we”, “us” or “our”) sets out below how we handle users’ information in CLUBS (the “Service”).

email address, display name and similar (when you sign up for notices or register an account

Payment information : information used to pay for a paid plan (card numbers are received by the payment processor; we do not hold them)

IP address, device and browser type, access times, activity logs, records of opening links in emails from the Service (notices, daily report emails the user set up and so on), cookies and similar technologies

Information sent with inquiries and bug reports : what the user sends, along with the environment sent with it (the page being viewed, device, connected AI, errors and so on)

What users record : what the user, or an AI the user connected, sends to the Service (notes, projects, daily reports and so on)

Records of AI connections : the kind of AI the user connected (such as Claude or ChatGPT), and the time, type and number of operations that AI performed on the Service on the user’s instructions

Providing and running the Service (storing and organizing records left by users or the AI they connected, creating and sending daily report emails, periodic reports and work reports based on them, and responding to reads and writes from connected AI)

Analysis to improve the Service (results are used in aggregate)

Investigating bugs, operating safely and responding to misuse or violations of the Terms of Service

within 30 days of your request through “Request account deletion” in Settings or by contacting us (Article 12), we delete your records and account information

kept after you close your account for the period required by tax and accounting laws (7 years as a rule)

Information sent through “Help” : deleted about 1 year after we finish responding.

Excerpts of content in AI connection records : deleted after 60 days.

We require them by contract to take measures equivalent to those required under Japan’s Act on the Protection of Personal Information (APPI).

When you delete your account : within 30 days of your request through “Request account deletion” in Settings or by contacting us (Article 12), we delete your records and account information

Notification of the purposes of use, and disclosure (including in electronic form)

Correction, addition or deletion of the contents

Suspension of use or erasure, and stopping provision to third parties